Scheme Manager - Residential

Home Group; Aylesbury; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Health Cash Plan

Rent-free onsite housing

Job summary

Home Group is seeking a Live-in Scheme Manager to oversee a retirement community, ensuring safety, comfort and independence for residents. You will manage buildings, coordinate repairs, and stay connected with residents to provide reliable support.

The role emphasizes safeguarding, budget oversight, and hands-on maintenance of communal spaces, with a rent-free property onsite for living accommodation and health benefits.

Qualifications

• Excellent customer service skills and ability to build relationships with people from diverse backgrounds.
• Knowledge of safeguarding and risk assessment practices.
• Strong administrative skills including budgets, accounts, and invoicing for repairs.

Responsibilities

• Manage the retirement scheme on behalf of residents, ensuring buildings are safe and compliant.
• Engage with residents, respond to calls, and provide a warm, welcoming environment.
• Ensure communal areas are clean, safe and social spaces are well-maintained.
• Coordinate with partner contractors for repairs and maintenance of communal areas.
• Signpost residents to services to support welfare and independence.

Skills

Customer service

Relationship building

Safeguarding

Risk assessment

Administrative skills

Job description

• Earn £26,300 and great benefits including Health Cash Plan (this role is live in and includes a property onsite on a rent-free basis)

Home, a place where you belong

This is a great job opportunity for you to join our leasehold retirement team as live in Scheme Manager. You'll ensure the smooth running of our retirement community by managing our buildings and ensuring our customers are always supported to live independently in their own home.

What you'll do

• Managing the scheme on behalf of our residents, ensuring that our buildings are safe, secure and meet required safety standards.
• Providing visibility on the scheme, engaging with customers, responding to calls and providing a warm, safe and welcoming environment.
• Ensuring communal areas are clean, safe and welcoming. Although our customers live independently, they like to get together regularly to socialise in our wonderful communal spaces.
• Working with partner contractors for any repairs and maintenance works required in communal living areas. You might also support sourcing suitable local suppliers.
• Signposting customers to relevant services to support their welfare and make a difference to their lives.

Why join us

If you want to make a difference supporting people to live independently and enjoy their well-earned retirement, then come and be part of one of the UK's Great Places to Work!

You have

• A passion for providing excellent customer service being able to build great relationships with customers from all different backgrounds.
• Knowledge of the health and social issues that affect older people.
• Some experience in safeguarding and carrying out risk assessments.
• Able to work collaboratively with different partners.
• Strong administrative skills being able to manage accounts, budgets and invoicing for any repairs to our buildings, communal areas and gardens.

Stronger together

We do our best work when we're ourselves. That's why inclusion, wellbeing, and our diversity networks help make Home Group a great place to work!

The practical bits

• There may be some flexibility to adapt your working hours, do let us know about this when you meet us at the interview
• We mainly work Monday to Friday, but you may need to work occasional evenings too, to support our customers. The great news is that you'll be able to shape your own diary.
• You must be able to use technology for updating records, completing online learning and collaborating with other colleagues.
• You'll need an Enhanced DBS check done and we pay for that.

What’s in it for you

• 34 days leave (this includes bank holidays and a "me day"!), increasing to 39
• Health cash plan saving you from £1140 per annum. We'll cover your costs (and kids if you have them) towards dental, optical, prescriptions, alternative therapies and lots more
• Over 800 high street discounts on groceries, holidays and days out. Looking for a new phone, bike or car? Save money with us
• Generous pension scheme with life insurance of 3x salary
• Instant pay access with Stream