Senior Housing Support

ExtraCare Charitable Trust; Stoke-on-Trent; On-site; GBP 27,000 - 34,000; Full time

Benefits offered by this job

33 Days Annual Leave

Enhanced pension contribution

Blue Light Card discounts

Attendance Reward

Free Life Insurance

Buy And Sell Holiday

Cycle2work Scheme

Employee Assistance Program

Free Use of Onsite Gym

Job summary

ExtraCare Charitable Trust is seeking a Senior Housing Support at Stoke Gifford Retirement Village in Bristol. The role involves managing a small team, delivering a comprehensive housing service to residents, and ensuring safety and quality standards are met.

Working 37.5 hours per week with on-rotas, you will oversee housing support activities, conduct resident visits and provide information and advice to residents to resolve issues and improve living conditions.

Qualifications

• Experience of managing or supervising staff.
• Experience of housing management or housing support is preferred, however transferrable skills from customer service in another sector would be acceptable.
• Excellent communication skills.

Responsibilities

• Carry out regular resident visits.
• Provide information, support and advice to residents and help resolve low level neighbour issues.
• Check that residents are safe and that the building and the grounds are secure.
• Ensure that repairs are completed and health & safety checks are carried out.
• Manage Housing Support Assistants and Reception, ensuring appropriate coverage.
• Establish and maintain good relations with recognised Residents Associations, providing a supporting role to their effective running.
• Help residents understand written correspondence in relation to housing related debts, providing advice and reassurance.
• Adhere to legal and regulatory requirements for our housing and care obligations.

Skills

Experience of managing or supervising,

Excellent communication skills

Education

CIH Level 2 Certificate in Housing Practice

Job description

ExtraCare Charitable Trust are recruiting a Senior Housing Support at Stoke Gifford Retirement Village in Bristol! If you have experience managing a small team, understand the needs of older people, and the ability to provide comprehensive support and guidance then we would like to hear from you! We are currently looking to recruit a dedicated Senior Housing Support to provide an efficient and caring housing service at our modern Retirement Village in Bristol. Here at ExtraCare we offer our residents access to outstanding retirement villages, promoting care and lifestyle opportunities that truly do create better lives for older people'. We are committed to offering fulfilling and worthwhile careers to all our staff enabling you to deliver the quality of service we promise.

Benefits

• 33 Days Annual Leave (FTE)
• Pro Rata for Part Time
• Enhanced Maternity & Paternity allowance
• Enhanced employer pension contribution
• Eligible for Blue Light Card discounts
• Attendance Reward
• Free Life Insurance
• Buy And Sell Holiday Cycle2work Scheme
• Employee Assistance Program
• Free Use of Onsite Gym

The Details Role

• Senior Housing Support Hours: 37.5hrs per week On rota to support team cover of core hours 08h00-18h00 Monday to Friday 10h00-14h00 weekends (time is given back where weekend working is required, but a flexible approach is expected for continuity of service)
• Salary: £30,463pa (£15.58 per hour)
• Location: Stoke Gifford Retirement Village, Edward Parker Road, Bristol, BS16 1YG

What will you do as our Senior Housing Support?

• Carry out regular resident visits
• Provide information, support and advice to residents and help resolve low level neighbour issues
• Check that residents are safe and that the building and the grounds are secure
• Ensure that repairs are completed and health & safety checks are carried out
• Manage Housing Support Assistants and Reception, ensuring appropriate coverage
• Establish and maintain good relations with recognised Residents Associations, providing a supporting role to their effective running.
• Help residents understand written correspondence in relation to housing related debts, providing advice and reassurance
• Adhere to legal and regulatory requirements for our housing and care obligations

Our ideal Senior Housing Support will have:

• Experience of managing or supervising staff
• Experience of housing management or housing support is preferred, however transferrable skills from experience of customer service in another sector would be acceptable
• Excellent communication skills
• CIH Level 2 Certificate in Housing Practice, or willing to work towards

CVs will be reviewed and interviews arranged on an on-going basis

This Senior Housing Support post may be subject to a satisfactory enhanced DBS disclosure where applicable, satisfactory references, medical clearance and Home Office right to work clearance.

Extracare is committed to making our recruitment practices as fair and inclusive as possible for all. This includes making adjustments or changes to support candidates throughout the recruitment process Shift times are subject to change as required to meet the needs of the service