Retirement Housing Officer (Hereford)

Platform Housing Group; Hereford; On-site; GBP 23,000 - 28,000; Part time

Benefits offered by this job

Up to 28 days annual leave

Medicash membership

Health Cash Plan

Pension scheme

Learning and Development

Employee rewards and discounts

Job summary

Platform Housing Group is seeking a Retirement Housing Officer to join Cathedral Park Retirement Village in Hereford. The role is 28 hours per week, part-time, fixed term until December 2026, with occasional travel to other offices for training.

You will provide housing/tenancy management, support residents, and signpost to specialist services to enhance wellbeing and reduce isolation. The post requires a team-based approach to cover 9am-5pm, with DBS clearance and a driving licence essential to

Qualifications

• Experience in a customer-facing role in housing or with older people.
• Customer-focused and able to resolve complex issues.
• Able to signpost residents to welfare and support services.
• Experience with tenancy management and property inspections is desirable.

Responsibilities

• Provide housing and tenancy management to maximise tenancy sustainment.
• Be the point of contact for residents and offer practical and preventative support.
• Refer residents to specialist care and support services to improve wellbeing and reduce isolation.
• Conduct building management tasks, inspections, risk assessments and safety checks.

Skills

Customer-focused

Team player

Interpersonal skills

Driving licence

Enhanced DBS

Job description

Salary: Up to £25,524 (pro rata) plus sleep-in payments

Location: Cathedral Park, Hereford

Basis: Fixed term until December 2026 and part-time working 28 hours per week

Are you experienced in Housing and looking to make a difference? Do you have a passion for Specialist Housing?

We have an opportunity for a Retirement Housing Officer to join our Specialist Housing team based at Cathedral Park Retirement Village, Hereford, with occasional travel to Platform Housing offices and other venues when required for training. This is a part time role, working 28 hours per week, over 4 week days, alongside 2 Housing Officer colleagues. There is an expectation to work as a team to ensure the service is manned 9am-5pm Monday to Friday therefore we are looking for someone who is a team player and offers flexibility to cover colleagues during planned and unplanned absence.

Cathedral Park is a brand new-build Retirement Village, comprising 80 x 1 and 2 bed apartments for over 55s. Cathedral Park also offers 3 x commercial units within the Village (a shop, salon and cafe) which are leased externally. The Housing Officers will work closely with the leaseholders of these units to monitor compliance with health and safety and to work collaboratively to deliver service which meets the needs of the customers at Cathedral Park and the wider public.

What could you be doing?

As a Retirement Housing Officer, you will be providing a housing and tenancy management service to maximise tenancy sustainment. You'll be a regular and flexible customer contact for the residents, providing practical and preventative support and advice. As well as this, you will signpost to specialist care and support services to maximise wellbeing, social interaction and minimise isolation.

You will provide effective building management, including property inspections, risk assessments, H&S monitoring and compliance checks. Responding, investigating and taking timely action to reported breaches of tenancy agreementswill be a key part of the role.

What are somethings that we need from you?

• Experience of working in a customer-facing role in a Housing organisation or with older people in a community/retirement housing.


• You will be customer focused and may have experience of working with customers to solve complex issues.


• Awareness of Welfare Benefits and able to identify when residents need sign posting for further support


• Experience conducting viewings, assessments and sign ups is desirable.


• An awareness of working with vulnerable Adults would be desirable.


• Knowledge of TEC alarm systems and Fire Alarm Systems, such as Le Grand and Appello is desirable.


• Great interpersonal skills and used to communicating with people from diverse backgrounds.


• Keen to deliver high standards with an ability to look to improve services too.


• Confidence using digital devices, ICT software and systems.


• Due to the travel to offices and other facilities, a driving licence and use of your own vehicle or alternative means of getting to the required locations is essential. You will also need to be based in Herefordshire.


• An Enhanced DBS check is also required for this role.

What are some of our great benefits?

• Up to 28 days annual leave (plus bank holidays) with the opportunity to buy and sell leave


• Family friendly policiesincluding generous Paternity, Maternity, Shared Parental and Adoption leave plus 3 days paid Urgent Domestic Leave

• Medicash membership for all employees which includes access to an employee assistanceprogramme, discounted gym membership and exclusive discounts

• Health Cash Plan worth up to £1700 p/a with cashback for dental, optical, physio and complementary therapiesand more

• Pension scheme with employee contributions of up to 6% and Platform will contribute up to 12% (inclusive of life assurance and dependent on employee contributions)


• Learning and Development opportunities


• Employee reward and recognition scheme with wellbeing hub and discount from a wide range of retailers