Retention & Growth Account Manager – B2B Events

Hyve Group; Greater London; On-site; GBP 42,000 - 68,000; Full time

Job summary

Hyve Group in the United Kingdom seeks an Account Manager- Retention for Breakbulk Europe to safeguard, retain, and grow our exhibitor base while cross-selling into Breakbulk Middle East, Americas, and Asia. This role drives high rebook rates, enhances client satisfaction, and unlocks multi-event spend across the global project cargo portfolio.

You will build strong client relationships, manage renewals, and collaborate with global teams to maximize ROI across Breakbulk events.

Qualifications

• Minimum 3 years of B2B sales experience in exhibitions, trade shows, or conference events.
• Proven track record in exhibitor retention, rebooking campaigns, and consultative cross-selling.
• Strong consultative and relationship-building skills via phone, video, and face-to-face meetings.
• Experience in packaging sponsorships, booth upgrades, and digital media solutions.
• Highly organized with strong project management, pipeline tracking, and CRM skills.
• Adaptable, resilient, and collaborative team player with a customer-first mindset.

Responsibilities

• Achieve and exceed exhibitor retention and rebooking revenue targets for Breakbulk Europe across designated sectors and territories.
• Build and nurture strong, long-term relationships with existing exhibitors, acting as their main commercial contact and trusted advisor throughout the event cycle.
• Proactively identify cross-selling opportunities to place European clients into Breakbulk Middle East, Americas, and Asia.
• Maximize revenue from returning clients through up-selling stand space, sponsorships, and year-round digital media solutions.
• Deliver onsite rebook campaigns during events to secure early renewals and multi-show commitments.
• Track client satisfaction and engagement to minimize churn risk and ensure ongoing event ROI.
• Provide accurate sales forecasting, rebook tracking, and pipeline reporting.
• Collaborate with regional sales and marketing teams to support portfolio-wide growth initiatives.

Skills

B2B sales

Exhibitor retention

Rebooking campaigns

Consultative selling

Relationship building

CRM skills

Pipeline tracking

Project management

Team collaboration

Customer-first

Tools

Salesforce

CRM platforms

Job description

Hyve Group in the United Kingdom seeks an Account Manager- Retention for Breakbulk Europe to safeguard, retain, and grow our exhibitor base while cross-selling into Breakbulk Middle East, Americas, and Asia. This role drives high rebook rates, enhances client satisfaction, and unlocks multi-event spend across the global project cargo portfolio.

You will build strong client relationships, manage renewals, and collaborate with global teams to maximize ROI across Breakbulk events.