Partner Success Manager — Events & Sponsorship Growth

Hyve Group; Greater London; On-site; GBP 42,000 - 60,000; Full time

Job summary

Hyve Group in London is seeking a Customer Success Manager to nurture sponsors, exhibitors and strategic partners across pre-event, during, and post-event phases to maximise ROI and engagement.

You will collaborate with Sales, Marketing, Content and Operations to deliver a premium partner experience, drive retention and growth, and ensure flawless on-site execution and post-event reviews.

Qualifications

• 2+ years in Customer Success, Account Management, Partnerships, or Event Sponsorship.
• Experience in B2B events, media, conferences, or sponsorship environments.
• Proven track record of managing high-value B2B accounts.

Responsibilities

• Act as the primary contact for sponsors from onboarding to post-event wrap-up.
• Collaborate with sponsorship team to deliver above-expectation results.
• Ensure sponsor deliverables such as branding, activations, passes, and speaking opportunities are executed.
• Identify upsell and renewal opportunities with account managers.
• Maintain sponsor inbox and support seamless on-site experiences.
• Coordinate with Ops for logistics, asset submissions, and inventory management.

Skills

Relationship management

Sponsorship sales

Account management

Event operations

Tools

CRM software

Event management tools

Job description

Hyve Group in London is seeking a Customer Success Manager to nurture sponsors, exhibitors and strategic partners across pre-event, during, and post-event phases to maximise ROI and engagement.

You will collaborate with Sales, Marketing, Content and Operations to deliver a premium partner experience, drive retention and growth, and ensure flawless on-site execution and post-event reviews.