Account Manager, Retention

Hyve Group; Greater London; On-site; GBP 42,000 - 68,000; Full time

Job summary

Hyve Group in the United Kingdom seeks an Account Manager- Retention for Breakbulk Europe to safeguard, retain, and grow our exhibitor base while cross-selling into Breakbulk Middle East, Americas, and Asia. This role drives high rebook rates, enhances client satisfaction, and unlocks multi-event spend across the global project cargo portfolio.

You will build strong client relationships, manage renewals, and collaborate with global teams to maximize ROI across Breakbulk events.

Qualifications

• Minimum 3 years of B2B sales experience in exhibitions, trade shows, or conference events.
• Proven track record in exhibitor retention, rebooking campaigns, and consultative cross-selling.
• Strong consultative and relationship-building skills via phone, video, and face-to-face meetings.
• Experience in packaging sponsorships, booth upgrades, and digital media solutions.
• Highly organized with strong project management, pipeline tracking, and CRM skills.
• Adaptable, resilient, and collaborative team player with a customer-first mindset.

Responsibilities

• Achieve and exceed exhibitor retention and rebooking revenue targets for Breakbulk Europe across designated sectors and territories.
• Build and nurture strong, long-term relationships with existing exhibitors, acting as their main commercial contact and trusted advisor throughout the event cycle.
• Proactively identify cross-selling opportunities to place European clients into Breakbulk Middle East, Americas, and Asia.
• Maximize revenue from returning clients through up-selling stand space, sponsorships, and year-round digital media solutions.
• Deliver onsite rebook campaigns during events to secure early renewals and multi-show commitments.
• Track client satisfaction and engagement to minimize churn risk and ensure ongoing event ROI.
• Provide accurate sales forecasting, rebook tracking, and pipeline reporting.
• Collaborate with regional sales and marketing teams to support portfolio-wide growth initiatives.

Skills

B2B sales

Exhibitor retention

Rebooking campaigns

Consultative selling

Relationship building

CRM skills

Pipeline tracking

Project management

Team collaboration

Customer-first

Tools

Salesforce

CRM platforms

Job description

Account Manager- Retention, Breakbulk Europe

A bit about us

We're Hyve - organiser of the world's fastest-growing and most forward-thinking B2B events. As the chosen event partner to many of the world's leading companies, our platforms play a critical role in their strategies - helping them enter new markets, accelerate growth and connect with the people who matter most.

Our portfolio features some of the world's leading events in sectors like ecommerce, healthcare, edtech, and fintech. We're growing fast with an entrepreneurial culture that empowers big ideas and quick action, plus an ambitious acquisition strategy bringing exciting new events into our mix.

Alongside our market-leading events, we're building tech and data-driven products that supercharge connections - from one-to-one meeting programs and curated table talks to year-round engagement platforms.

Whatever your role, you'll join a global team redefining how industries connect, collaborate, and grow - working with some of the most talented people in the business.

Think that sounds good? Wait until our talent acquisition team tells you about the culture.

A bit about you

First things first: whatever your background, beliefs or ambitions, there's a culture of belonging at Hyve — and everyone is welcome. The question isn't where you've come from, but where you want to go.

You’ll thrive here if you’re curious, collaborative and not afraid to challenge convention. We look for people who take pride in what they do, who are excited by change and always moving forward. The kind of people who stay open, keep learning, and look for better ways to make an impact.

Our shared behaviours guide how we work: we dare to do things differently, own our work, embrace collaboration, stay true to ourselves and others, and remember that optimism wins.

If that sounds like you, you'll fit right in.

About Breakbulk

The Breakbulk events portfolio includes three market-leading shows focusing on energy, engineering, construction, industrial manufacturing, maritime, transportation, and logistics. With events in Dubai, Europe, Asia, and the Americas, Breakbulk connects the project cargo and breakbulk industry globally.

Role Overview

We are seeking a customer-focused Account Manager to safeguard, retain, and grow our exhibitor base for Breakbulk Europe, while actively cross-selling clients into our Breakbulk Middle East, Breakbulk Americas, and Breakbulk Asia events. This role is pivotal in driving high rebook rates, maximizing client satisfaction, and unlocking multi-event spend across the global project cargo portfolio.

As part of your job, you'll be

• Achieve and exceed exhibitor retention and rebooking revenue targets for Breakbulk Europe across designated sectors and territories.
• Build and nurture strong, long-term relationships with existing exhibitors, acting as their main commercial contact and trusted advisor throughout the event cycle.
• Proactively identify cross-selling opportunities to place European clients into Breakbulk Middle East, Americas, and Asia.
• Maximize revenue from returning clients through up-selling stand space, custom sponsorships, and year-round digital media solutions.
• Deliver onsite rebook campaigns during events to secure early renewals and multi-show commitments.
• Track client satisfaction and engagement to minimize churn risk and ensure ongoing event ROI.
• Provide accurate sales forecasting, rebook tracking, and pipeline reporting.
• Collaborate with regional sales and marketing teams across our global offices to support portfolio-wide growth initiatives.

Here’s what we're looking for from you

• Minimum 3 years of B2B sales experience in exhibitions, trade shows, or conference events.
• Proven track record in exhibitor retention, rebooking campaigns, and consultative cross-selling.
• Strong consultative and relationship-building skills via phone, video, and face-to-face meetings.
• Experience in packaging sponsorships, booth upgrades, and digital media solutions.
• Highly organized with strong project management, pipeline tracking, and CRM skills.
• Adaptable, resilient, and collaborative team player with a customer-first mindset.

If you are a proactive, sales-driven professional ready to take on an exciting role in a fast-growing industry, we invite you to join our team and be part of the Breakbulk success story.