Retail Team Manager — Lead & Inspire Service (Flexible)

Waitrose & Partners; St. Brelade; On-site; GBP 26,000 - 34,000; Full time

Job summary

Waitrose & Partners in Jersey, St. Brelade is seeking a Team Manager to lead a committed shop team and deliver outstanding Partner-led, customer service.

You will influence and motivate colleagues to uphold the Waitrose standard and maximise store sales while ensuring loyal customers enjoy a trusted shopping experience. The role requires strong leadership, effective people management, and a passion for delivering high-quality retail service.

Qualifications

• Experience leading a team in a fast-paced, customer-focused environment.
• Ability to build high-performing teams and have performance conversations.
• Passion for retail and understanding market factors.
• Ability to plan workload and meet deadlines while managing stakeholders.
• Clear and influential communication with stakeholders at all levels.

Responsibilities

• Oversee day-to-day shop operations.
• Maximise sales and minimise wastage with commercial focus.
• Maintain high availability and merchandising standards; ensure store operation is efficient and compliant.
• Lead and motivate partners, organise holidays and manage absences.
• Foster a culture of care, pace and productivity; drive change in-store.

Skills

Team leadership

Performance coaching

Customer service

Retail operations

Communication

Job description

Waitrose & Partners in Jersey, St. Brelade is seeking a Team Manager to lead a committed shop team and deliver outstanding Partner-led, customer service.

You will influence and motivate colleagues to uphold the Waitrose standard and maximise store sales while ensuring loyal customers enjoy a trusted shopping experience. The role requires strong leadership, effective people management, and a passion for delivering high-quality retail service.