Retail Team Lead — Drive Sales & Customer Experience

JD Sports Fashion; Cheltenham; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Incremental Holiday Allowance

Staff Discount on qualifying purchases

Exclusive Colleague Bike Discount

Discounted Gym membership

Personal development opportunities

Access to Apprenticeships and accredit

Job summary

JD Sports is seeking an Assistant Manager to join our store leadership team. You will work with the Store Manager to drive results, coach colleagues, and uphold JD standards in a fast-paced retail setting.

You will lead by example, manage shifts, interpret KPI data for commercial decisions, and ensure high standards in presentation, customer service, and operations. The role offers opportunities for development within a renowned global brand.

Qualifications

• Retail management or supervisory experience in a fast-paced environment.
• Proven leadership, team development and motivation abilities.
• Ability to interpret KPI and sales data for decisions.
• Excellent communication and customer service skills.
• Track record of achieving KPI targets in retail.

Responsibilities

• Support the Store Manager with daily store operations to help achieve sales targets and core KPIs.
• Lead and guide colleagues on the shop floor, allocating tasks, supporting service delivery, and maintaining JD standards throughout the day.
• Assist with coaching and development, offering real-time feedback and reinforcing expectations set by the Store Manager.
• Maintain JD’s high presentation and operational standards, including availability, pricing accuracy, tidy displays, and a safe environment.
• Carry out core operational duties such as cash handling support, till checks, delivery processing, stock audits, and opening/closing routines — escalating issues appropriately.

Skills

Retail leadership

Team development

KPI interpretation

Communication

Sales performance

Job description

JD Sports is seeking an Assistant Manager to join our store leadership team. You will work with the Store Manager to drive results, coach colleagues, and uphold JD standards in a fast-paced retail setting.

You will lead by example, manage shifts, interpret KPI data for commercial decisions, and ensure high standards in presentation, customer service, and operations. The role offers opportunities for development within a renowned global brand.