Retail Team Leader: Customer Focus & Store Excellence

Screwfix Direct Ltd.; Maryport; On-site; GBP 15,000 - 21,000; Full time

Benefits offered by this job

Competitive salary

28 days annual leave

Pension scheme

Life cover

Staff discount

Healthcare discount

Share save schemes

Training & development

Job summary

Screwfix Direct Ltd. in the United Kingdom is seeking a Retail Supervisor to lead in-store customer service, drive sales and maintain high store standards. You will manage a small team, guide customers to the right products, and ensure smooth daily operations.

Join a company with strong training, a clear career path and competitive pay. We offer generous annual leave, pension, life cover and team discounts to support your development and wellbeing.

Qualifications

• Experienced supervisor or duty manager who is used to managing a small team in a fast-paced environment.
• Great at giving amazing customer service, and able to translate that into sales.
• Inquisitive, ever-questioning and ever-improving.
• Passionate about our business.
• Friendly, flexible, reliable and like to work hard!

Responsibilities

• Host – you’ll be the team leader, hosting in store, setting an example of what great looks like. You’ll understand what your customers need, guide them to the right products, and make it super easy for them
• Store standards – you’ll make sure everything runs smoothly from cash reconciliations, to customer queries, audit compliancy and stock management.
• Part of the team – you’ll join a team who take pride in their store, working together and having lots of fun along the way!

Skills

Team leadership

Customer service

Sales focus

Adaptability

Communication

Job description

Screwfix Direct Ltd. in the United Kingdom is seeking a Retail Supervisor to lead in-store customer service, drive sales and maintain high store standards. You will manage a small team, guide customers to the right products, and ensure smooth daily operations.

Join a company with strong training, a clear career path and competitive pay. We offer generous annual leave, pension, life cover and team discounts to support your development and wellbeing.