Retail Supervisor: Lead Customer Team

Screwfix Direct Ltd.; Kates Hill; On-site; GBP 25,000 - 30,000; Full time

Benefits offered by this job

Competitive salary

28 days annual leave

Kingfisher pension contribution

Life cover

Staff discounts

Job summary

Screwfix Direct Ltd. in the United Kingdom is seeking a Retail Supervisor to lead in-store teams, deliver exceptional customer service, and drive sales on a fast-moving shop floor.

You’ll set standards, guide customers to the right products, and ensure smooth daily operations across busy shifts. Join a supportive team with a competitive salary, 28 days annual leave (plus bank holidays), a Kingfisher pension contribution, life cover, staff discounts, and ongoing training to develop your career

Qualifications

• Experienced supervisor or duty manager who can lead a small team in a fast-paced environment.
• Excellent customer service skills with a proven ability to translate service into sales.
• Curious, proactive, and continuously improving.

Responsibilities

• Host – lead in store, set an example, guide customers to the right products.
• Store standards – manage cash reconciliations, customer queries, audits, stock.

Skills

Supervisor

Team leadership

Customer service

Sales

In-store operations

Job description

Screwfix Direct Ltd. in the United Kingdom is seeking a Retail Supervisor to lead in-store teams, deliver exceptional customer service, and drive sales on a fast-moving shop floor.

You’ll set standards, guide customers to the right products, and ensure smooth daily operations across busy shifts. Join a supportive team with a competitive salary, 28 days annual leave (plus bank holidays), a Kingfisher pension contribution, life cover, staff discounts, and ongoing training to develop your career