Retail Team Lead: Customer-Driven & Store Excellence

Screwfix Direct Ltd.; Greater London; On-site; GBP 15,000 - 18,000; Full time

Benefits offered by this job

Salary

Pension

Annual leave 28-33 days

Life cover

Employee discounts

Healthcare

Share save schemes

Training & development

Job summary

Screwfix Direct Ltd. is seeking a Retail Supervisor to lead in-store teams, guide customers to the right products, and uphold store standards. You will host the team, manage customer queries, and handle stock and cash processes across shifts.

You should have experience supervising in a fast-paced retail setting, delivering excellent service, and helping colleagues grow. We offer a competitive salary, 28 days annual leave, a generous pension, life cover, staff discounts, healthcare, and ongoing

Qualifications

• Experienced supervisor or duty manager used to managing a small team in a fast-paced environment.
• Great at giving amazing customer service and able to translate that into sales.
• Inquisitive, ever-questioning and improving.
• Passionate about our business.
• Friendly, flexible, reliable and hardworking.

Responsibilities

• Host - lead in store, guide customers to the right products and set service standards.
• Store standards - manage cash reconciliations, customer queries, audits and stock control.
• Part of the team - contribute to a collaborative, fun work environment.

Skills

Team leadership

Customer service

Sales focus

Flexible

Job description

Screwfix Direct Ltd. is seeking a Retail Supervisor to lead in-store teams, guide customers to the right products, and uphold store standards. You will host the team, manage customer queries, and handle stock and cash processes across shifts.

You should have experience supervising in a fast-paced retail setting, delivering excellent service, and helping colleagues grow. We offer a competitive salary, 28 days annual leave, a generous pension, life cover, staff discounts, healthcare, and ongoing