Store Team Lead: Customer-Driven & Growth-Focused

Screwfix Direct Ltd.; London; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

28 days annual leave

Pension scheme (Kingfisher)

Life cover

Employee discounts (Screwfix & B&Q)

Training & development

Job summary

Screwfix Direct Ltd. is seeking an energetic Retail Supervisor to lead in-store operations and deliver outstanding customer service. You will guide a small team, ensure standards, handle queries, and uphold stock accuracy while driving a sales-focused environment.

There is a strong emphasis on teamwork, development, and maintaining a positive store culture, with varied shifts to support work-life balance.

Qualifications

• Experienced supervisor or duty manager with small team management in fast-paced environment.
• Excellent customer service skills with ability to translate into sales.
• Curious, inquisitive and continually seeking improvements.
• Passionate about the business and ready to work hard with a positive attitude.

Responsibilities

• Host in-store as team leader and set a strong example for the team.
• Ensure store standards, cash reconciliations, customer queries, and stock management run smoothly.
• Collaborate with the team to deliver a positive customer experience and have fun while working.

Skills

Customer service

Team leadership

Flexibility

Reliability

Job description

Screwfix Direct Ltd. is seeking an energetic Retail Supervisor to lead in-store operations and deliver outstanding customer service. You will guide a small team, ensure standards, handle queries, and uphold stock accuracy while driving a sales-focused environment.

There is a strong emphasis on teamwork, development, and maintaining a positive store culture, with varied shifts to support work-life balance.