Retail Team Lead: Customer Focus & Sales Growth

Rituals Cosmetics; Beverley; On-site; GBP 18,000 - 24,000; Part time

Benefits offered by this job

Monthly Kick-Off

Employee discounts

Goodie bags

Gifts

Wellbeing perks

Bonus potential

Job summary

Rituals Cosmetics in Beverley seeks a customer-focused team member to guide shoppers from browsing to purchase, delivering friendly, proactive service and sharing product stories that connect with every customer.

You will uphold Rituals standards, stay current on new products, and support colleagues. This role suits someone with supervisory experience who wants more responsibility, including evenings and weekends.

Qualifications

• You have a similar level of experience as a supervisor or team leader in a retail or customer-driven role.
• You have a strong motivation to reach performance targets.
• You have an eye for detail, you're organised and structured.
• Colleagues already come to you when they're stuck.
• You really enjoy working with customers and want to keep that connection, but you're ready to take on more responsibility too.
• You’re available to work during opening hours, which include evenings and weekends.

Responsibilities

• Deliver amazing customer service from browsing to buying.
• Win at sales and bring others with you, setting an example for your team.
• Be the problem-solver customers and colleagues trust, handling complex situations confidently.
• Represent Rituals by following safety standards, keeping the Rituals look, and updating product knowledge through training and workshops.

Skills

Customer service

Sales targets

Team leadership

Attention to detail

Organised

Job description

Rituals Cosmetics in Beverley seeks a customer-focused team member to guide shoppers from browsing to purchase, delivering friendly, proactive service and sharing product stories that connect with every customer.

You will uphold Rituals standards, stay current on new products, and support colleagues. This role suits someone with supervisory experience who wants more responsibility, including evenings and weekends.