Customer Experience & Sales Leader - Bonus Eligible

RITUALS COSMETICS UK LIMITED; Bletchley; On-site; GBP 22,000 - 26,000; Full time

Benefits offered by this job

Monthly Kick-Off

Employee discounts

Goodie bags

Gifts

Wellbeing perks

Bonus 8% on shop targets

Job summary

Rituals Cosmetics UK Limited is seeking a Supervisor (Expert) to deliver outstanding customer service, deepen product knowledge, and drive sales while guiding peers. You will mentor teammates, share best practices, and ensure the boutique runs smoothly during opening hours, including evenings and weekends.

Join a role that blends leadership with hands-on customer engagement, with perks like discounts, product gifts, and occasional performance bonuses based on shop targets.

Qualifications

• Experience as a supervisor or team leader in a retail or customer-driven role.
• Motivation to reach performance targets.
• Organised and structured.
• Willing to work evenings and weekends.

Responsibilities

• Deliver excellent customer service with product knowledge and storytelling.
• Achieve sales targets and lead by example for the team.
• Resolve complex customer enquiries and keep the boutique running smoothly.
• Follow Rituals branding, training, and safety standards.

Skills

Customer service

Sales leadership

Retail experience

Team mentoring

Product knowledge

Job description

Rituals Cosmetics UK Limited is seeking a Supervisor (Expert) to deliver outstanding customer service, deepen product knowledge, and drive sales while guiding peers. You will mentor teammates, share best practices, and ensure the boutique runs smoothly during opening hours, including evenings and weekends.

Join a role that blends leadership with hands-on customer engagement, with perks like discounts, product gifts, and occasional performance bonuses based on shop targets.