Retail Team Leader

Travelex Foreign Coin Services; Manchester; On-site; GBP 25,694 - 34,759; Full time

Benefits offered by this job

Private Medical

Dental

Critical Illness Insurance

Wellbeing support

Flexible shifts

25 Days Holiday

Monthly bonus

Pension plan

Career development

Job summary

Travelex Foreign Coin Services at Manchester Airport is seeking a Retail Team Leader to guide a frontline team, ensuring accurate transaction processing and delivering outstanding customer service.

You will drive KPI attainment, review performance data to implement improvements, and ensure strict compliance with SOPs in a fast-paced retail setting.

Qualifications

• Experience leading retail teams and delivering targets.
• Strong communication and attention to detail.
• Experience driving revenue and performance.
• Customer service oriented with can-do attitude.

Responsibilities

• Lead, support and develop the team to deliver excellence daily.
• Work towards KPIs and targets.
• Review data to drive performance and continuous improvement.
• Ensure compliance and pass audits; operate according to SOPs.
• Deliver fast, accurate foreign exchange transactions and online orders; provide product guidance.

Skills

People leadership

Customer service

KPI tracking

Retail experience

Communication

Job description

Overview

Retail Team Leader – Manchester Airport

Location: Manchester Airport
Hours: 37.5 per week, shift work between 3am and Midnight Monday to Sunday
Salary: £30,225.00 per annum, contract: permanent, full time

What we’re looking for

• Passionate people leader who leads from the front, bringing out the best in the team.
• Great communicator with an eye for detail, leaving no stone unturned.
• Experience in driving and delivering revenue, performance and excellence every day.
• Strong retail-based background with a passion for great customer service and a positive "can do" attitude.

What you’ll be doing

• Leading, supporting and championing the team to deliver excellence every day.
• Working towards KPI’s and delivering on targets.
• Reviewing data to drive performance, continuous improvement, and celebrate successes together.
• Ensuring the Bureau consistently meets compliance metrics, successfully passes internal audits, and operates according to business standard operating procedures.
• Working in a fast‑paced environment to deliver fantastic customer service, processing foreign exchange transactions and online orders accurately so customers leave happy.
• Applying training and offering expert advice on our products and services.
• Following company processes and paying careful attention to detail to keep everything on track.

Benefits

• Optional benefits available – access to Private Medical, Dental, and Critical Illness Insurance, along with discounted health checks and wellness screenings offered at preferential corporate rates.
• Wellbeing support: programmes to help with physical, mental, and financial wellness.
• Flexible shift patterns available to suit different lifestyles; voluntary overtime often available during busy seasons.
• 25 days holiday plus bank holidays (pro‑rated).
• Monthly bonus: earn extra when you hit your targets.
• Pension plan with Scottish Widows.
• Career development: access to training, learning pathways, and internal opportunities to grow.

Equal Opportunity Statement

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.