Customer Service Leader

Northgate Vehicle Hire Careers; Glasgow; On-site; GBP 35,000 - 52,000; Full time

Benefits offered by this job

Free parking

Bonus scheme

Wellbeing support (EAP)

Staff discount

Travel discount

Life assurance

Pension

Health cash plan (dental, optical, etc

Job summary

World Duty Free at Glasgow Airport is seeking a dynamic Retail Manager to lead our high-performing team and deliver exceptional retail experiences in a fast-paced environment.

You will oversee customer service, coaching, and store operations to maximise sales and brand loyalty while driving continuous improvements and staff development. Training and support are provided to help you succeed in this pivotal role.

Qualifications

• Strong leadership and people management skills.
• Proven ability to drive sales and customer service excellence.
• Excellent communication and coaching abilities.

Responsibilities

• Inspire and motivate a large retail team to deliver outstanding customer service and sales growth.
• Coach and develop talent to achieve high performance and operational excellence.
• Lead store operations and collaborate with peers to optimise performance.
• Drive department and category performance to maximise profitability.
• Implement innovative strategies to enhance customer satisfaction and brand loyalty.

Job description

Competitive annual salary plus 12% management bonus

Contract Type

Permanent

Position Type

Full Time

Weekly hours

37.5

Shift Pattern

4 on 2 off

Fantastic benefits inc free parking, bonus scheme, wellbeing support (EAP), staff discount, travel discount, life assurance, pension, health cash plan (dental, optical, medical, health and fitness discounts - cash back plan)

Description & Requirements

Seeking a Dynamic Retail Manager to Lead Success at World Duty Free - Glasgow Airport

Are you a proven leader with a passion for inspiring teams and delivering exceptional retail experiences? World Duty Free is on the hunt for a strong, results-driven Retail Manager to lead our high-performing team at Glasgow Airport and drive continued success in this fast-paced environment.

Your Mission:

As a Customer Service Leader/Department Manager, you'll take charge, leading with energy, expertise, and a relentless focus on achieving excellence. Key responsibilities include:

• Inspiring and motivating the team to deliver outstanding customer service and drive sales growth.
• Coaching and developing talent to ensure high performance and operational excellence.
• Leading seamless store operations in collaboration with peers and Customer Service Leaders.
• Driving department and category performance to maximize sales and profitability.
• Implementing innovative strategies to enhance customer satisfaction and brand loyalty.

What You Bring:

We are seeking an exceptional leader with:

• Proven success in managing large teams in a fast-paced retail environment.
• Outstanding communication and leadership skills with the ability to influence and inspire.
• A relentless customer-first mindset and the drive to create an unparalleled shopping experience.
• Strategic thinking and problem-solving abilities to manage day-to-day operations smoothly.
• Passion, resilience, and energy to thrive in a dynamic airport retail setting.

You will receive comprehensive training and support to thrive in your new role. As a Retail Manager, you'll have the opportunity to lead by example and make a lasting impact on your team and customers.

We know, to be a great employer, we rely on thousands of colleagues being dedicated to coming to work every day with a smile and giving our customers exceptional service. For us to be a great employer, our aim is for you to be a part of our people promise, to be treated with respect, be engaged in your job, to grow your skills and receive fair recognition and reward. You can find out more about our benefits and values at worlddutyfreejobs.com/about_wdf/

The application process:

After you have applied, we will review your CV. If you are selected, we will contact you to arrange a telephone interview, however if you are unsuccessful, we will always email you to let you know. To ensure you don't miss out on the opportunity, please make sure all contact details on your CV or application are correct and up to date. We look forward to speaking with you soon!

At World Duty Free we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your previous experience doesn't align perfectly with every element in the advert, we encourage you to apply anyway. You may be just the right candidate for this or for other roles.

We are proud to be a Disability Confident employer, so if you have a disability, we can support you with adjustments that need to be made.