Retail Team Leader

Travelex Central Services; Radcliffe; On-site; GBP 25,974 - 31,746; Full time

Benefits offered by this job

Private Medical

Dental Insurance

Critical Illness Insurance

Wellbeing support

Bravo Benefits

Flexible shifts

Voluntary overtime

25 days holiday + bank holidays

Monthly bonus

Pension plan

Career development

Job summary

Asda Travel Money, in partnership with Travelex, is seeking a Bureau Manager in Radcliffe. You will lead a busy bureau, overseeing a team, delivering excellent customer service and ensuring financial targets are met. The role is full-time with 37.5 hours per week.

You’ll manage daily operations, oversee compliance, and provide expert advice on travel money products while maintaining high service standards to help customers start their journeys with confidence.

Qualifications

• Leadership experience with teams in a fast-paced retail environment.
• Strong communication skills and eye for detail.
• Proven track record of driving revenue, performance and excellence.

Responsibilities

• Lead, support and motivate the team to deliver exceptional service.
• Work towards and achieve KPIs and targets.
• Analyse data to drive performance and continuous improvement.
• Ensure compliance and adherence to standard operating procedures.
• Deliver accurate foreign exchange processing and order handling.
• Apply training to provide expert advice on products and services.

Skills

People leadership

Communication

Revenue delivery

Retail experience

Job description

Bureau Manager – Asda Travel Money

Location: Radcliffe

Hours: 37.5 per week

Salary: £28,860 per annum

Contract: Perm Full Time

A job where you can grow, lead, and make a real difference. At Asda Travel Money, in partnership with Travelex, we pride ourselves on delivering fantastic customer service and helping our customers start their journeys with confidence. As a Bureau Manager, you’ll lead a team in one of our busy Bureaux, supporting our customers with their travel money needs and delivering brilliant service every time. Whether you’re looking to build your skills, take on new challenges, or grow your career we would love to hear from you.

What we’re looking for

• Passionate people leader who leads from the front, bringing out the best in the team.
• Great communicator with an eye for detail, leaving no stone unturned.
• Experience in driving and delivering revenue, performance and excellence every day.
• Strong retail-based background with a passion for great customer service and displaying a positive can-do attitude.

What you’ll be doing

• Leading, supporting and championing your team to deliver excellence every day.
• Working towards KPI’s and delivering on targets.
• Reviewing the data to drive performance and continuous improvement and celebrating success together.
• Ensuring the Bureau consistently meets compliance metrics, successfully passes internal audits, and operates to our business standard operating procedures.
• Working in a fast-paced environment delivering fantastic customer service, processing foreign exchange transactions and online orders accurately so our customers leave happy.
• Putting your training into action and offering expert advice on our products and services.
• Following company processes and paying attention to the detail to ensure everything stays on track.

Benefits

• Optional benefits available – including access to Private Medical, Dental, and Critical Illness Insurance, plus discounted health checks and wellness screenings, offered at preferential corporate rates.
• Wellbeing support: Programmes to help with physical, mental, and financial wellness.
• Bravo Benefits: Discounts across retail, travel, and lifestyle.
• Flexible shifts: We get it - life isn’t one size fits all. That’s why we offer a variety of flexible shift patterns to suit different lifestyles.
• Voluntary overtime often available during busy seasons to boost your hours (and your pay).
• 25 days holiday + bank holidays (pro-rata).
• Monthly bonus: Earn extra when you hit your targets.
• Pension plan: With Scottish Widows.
• Career development: Access to training, learning pathways, and internal opportunities to grow.

Equal Opportunity Employer

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.