Retail Team Leader

Travelex; Radcliffe; On-site; GBP 24,531 - 33,189; Full time

Benefits offered by this job

Private Medical

Dental

Critical Illness Insurance

Discounts through Bravo Benefits

Flexible shifts

25 days holiday + bank holidays

Monthly bonus

Pension plan

Career development

Job summary

Asda Travel Money, in partnership with Travelex, is seeking a Bureau Manager for our Radcliffe bureau. You’ll lead a busy team, coach staff, and ensure brilliant service while handling travel money needs and online orders.

You will drive KPIs, monitor performance, and ensure compliance while delivering accurate, high‑quality customer service in a fast‑paced retail environment. Competitive salary and benefits apply.

Qualifications

• Experience leading a team in a busy retail/financial services environment.
• Strong communication and attention to detail with a customer‑facing mindset.
• Proven ability to drive revenue, performance and service excellence daily.

Responsibilities

• Lead, support and coach your team to deliver excellence every day.
• Work towards KPIs and targets; monitor and act on performance data.
• Review data to drive improvement and celebrate success together.
• Ensure compliance metrics and audits are met and SOPs followed.
• Process foreign exchange transactions and online orders accurately to delight customers.
• Apply training to provide expert product/service advice to customers.
• Follow company processes and maintain high operational standards.

Skills

People leadership

Communication

Revenue growth

Retail experience

Job description

Bureau Manager – Asda Travel Money

Location: Radcliffe

Hours: 37.5 per week

Salary: £28860 per annum

Contract: Perm Full Time

Overview

At Asda Travel Money, in partnership with Travelex, we pride ourselves on delivering fantastic customer service and helping our customers start their journeys with confidence. As a Bureau Manager you’ll lead a team in one of our busy Bureaux, supporting our customers with their travel money needs and delivering brilliant service every time.

What We’re Looking For

• Passionate people leader who leads from the front, bringing out the best in the team.
• Great communicator with an eye for detail, leaving no stone unturned.
• Experience in driving and delivering revenue, performance and excellence every day.
• Strong retail‑based background with a passion for great customer service and displaying a positive can‑do attitude.

What You’ll Be Doing

• Leading, supporting and championing your team to deliver excellence every day.
• Working towards KPIs and delivering on targets.
• Reviewing data to drive performance and continuous improvement, and celebrating success together.
• Ensuring the bureau consistently meets compliance metrics, successfully passes internal audits, and operates to our business standard operating procedures.
• Working in a fast‑paced environment delivering fantastic customer service, processing foreign exchange transactions and online orders accurately so our customers leave happy.
• Putting your training into action and offering expert advice on our products and services.
• Following company processes and paying attention to details to ensure everything stays on track.

Benefits

• Optional benefits available – including access to Private Medical, Dental, and Critical Illness Insurance, plus discounted health checks and wellness screenings offered at preferential corporate rates.
• Wellbeing support: Programmes to help with physical, mental, and financial wellness.
• Bravo Benefits: Discounts across retail, travel, and lifestyle.
• Flexible shifts – we offer a variety of flexible shift patterns to suit different lifestyles. During busy seasons, voluntary overtime is often available if you’d like to boost your hours (and your pay).
• 25 days holiday + bank holidays (pro‑rata).
• Monthly bonus: Earn extra when you hit your targets.
• Pension plan: With Scottish Widows.
• Career development: Access to training, learning pathways, and internal opportunities to grow.

Equal Opportunity Statement

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.