Airport Team Leader

WHSmith Travel; Manchester; On-site; GBP 23,000 - 32,000; Full time

Benefits offered by this job

Pension scheme

Paid annual leave

Employee discounts

Employee wellbeing support

Job summary

WHSmith - Manchester Airport is seeking a Team Leader who will guide and inspire the store team to deliver exceptional customer service, hit business objectives, and foster a culture where colleagues can grow. This full-time role requires working 5 days a week (including alternating weekends) with shifts from early morning to late evening (5am–11pm).

Airport-specific checks and references are part of the recruitment process.

Qualifications

• Current/recent retail leadership experience (preferably in fast-paced environments).
• Experience delivering excellent customer service and achieving targets.
• Ability to lead from the front and develop teams.
• Strong communication and relationship-building skills.

Responsibilities

• Guide and inspire the team to deliver exceptional customer service and meet business objectives.
• Create a learning culture and support personal development.
• Support colleagues in an environment where everyone feels valued and welcome.
• Ensure store operates safely and legally.

Skills

Retail leadership

Customer service

Team motivation

Communication

KPI knowledge

Job description

Team Leader - WHSmith - Manchester Airport

Salary - £27,500

Contract Type - Full Time

Working Days - 5 out of 7 days, working every other weekend

Working Times - between 5am and 11pm

As a Team Leader you’ll lead and inspire your team to provide exceptional customer service, meet business objectives and create a working environment that helps our colleagues to develop and achieve. We want you, our customers and our colleagues to be proud to share their journey with us.

Airport Requirements:

• 5 years continuous references – to gain an airport pass you will need to provide 5 years’ worth of either employment or education references without any gaps
• Criminal Records Bureau Check – to be completed by WHSmith if your application is successful
• Photographic ID i.e. passport or UK Driving Licence

What being a Team Leader is all about?

• Guiding and engaging your team to deliver excellent standards and results in line with the Trading plan.
• Creating a culture of learning, support and recognition - spotting opportunities for development of personal skills, product knowledge and self-awareness.
• Supporting our colleagues in an environment where everyone feels valued and welcome.
• Creating a sense of pride within the store to ensure we are operating safely and legally.

What our Store Leadership Team would love to see:

• Current/recent retail (or similar) leadership experience (preferably in a fast-paced environment) with working knowledge of KPI’s such as ATV.
• Experience of proactively leading from the front, getting stuck in, and helping your team on the shop floor.
• Flexibility of approach that will allow you to support other stores in the area when needed.
• Ability to build strong relationships and communicate clearly and effectively.
• Experience of supporting employee training and development, and motivating teams to deliver their best.

How we reward our teams:

We know you’ll work hard to make WHSmith a success and keep our customers happy, so as well as your salary, pension scheme, paid annual leave and employee discounts, we’ll reward you with a range of deals from retail partners that will help you save money and make memories, whether a delicious meal, an adventurous day out, or tickets to see the latest blockbuster.

Whatever the future brings, our Employee Assistance Programme will support you with help and guidance for your wellbeing whether physical, mental or financial.

About us:

WHSmith has a remarkable heritage and we are growing particularly in our airports, hospitals, rail stations and motorway services. Our aim is simple, to offer our products to everyone on any of life’s journeys. Our InMotion brand, a leading digital accessories business, continues to grow and develop, offering an amazing customer experience with all the latest tech. We have created great partnerships with the likes of M&S and Costa Coffee, ‘broaden our offering’ to our customers throughout the UK. That’s why, as we continue our journey, our aim is simple: to make every one of life’s journeys better!

WHSmith are proud to be an inclusive employer, we want our colleagues to feel welcome, and free to be themselves with us.