Supervisor - Manchester Airport Terminal 2 - Accessorize

Monsoon; Manchester; Hybrid; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Staff discount

Bonus scheme

Free airport parking

Pension scheme

Life assurance

Benefits platform access

Birthday day off

Job summary

Accessorize Manchester Airport is seeking a customer-focused Supervisor to lead by example and deliver memorable shopping experiences for travellers.

You will drive sales, manage daily operations in a busy airport setting, and coach a team to deliver outstanding service while maintaining presentation standards. This role is based at Manchester Airport with shifts across the week and training provided.

Qualifications

• Experience in a supervisor or key holder role, preferably in travel retail.
• Lead by example and inspire your team to deliver exceptional service.
• Ownership mindset for store standards and presentation.
• Passion, drive and resilience with a can-do approach.
• Open and effective communication with team and customers.
• Flexible mindset; retail schedules vary in an airport environment.

Responsibilities

• Lead by example in delivering exceptional customer service, creating memorable shopping experiences for every customer before they travel
• Drive sales performance by identifying opportunities, promoting add-on purchases, and inspiring the team to maximise every customer interaction
• Ensure the store looks fabulous through your visual merchandising expertise, maintaining high standards at all times
• Help deliver a smooth and efficient operation by effectively managing priorities, supporting daily planning, and adapting to the demands of a busy airport environment
• Coach, motivate and guide the team to build confidence, strengthen product knowledge and ensure every customer enjoys a seamless shopping journey
• Welcome new starters, foster an inclusive and positive team culture, and support colleagues to develop and grow in their roles
• Use in-store systems confidently to support excellent customer service and efficient store operations (don't worry, we'll train you)

Skills

Customer service leadership

Team leadership

Visual merchandising

In-store operations

Coaching & mentoring

Communication

Flexibility

Job description

Have you ever received an exceptional retail experience while travelling and thought, "I’d love to be part of a team like that"? If so, now's your chance to join a first-class fashion brand.

Accessorize Manchester Airport is looking for an enthusiastic and customer-focused Supervisor to join our team and create memorable customer experiences.

For over 30 years, Accessorize airport stores have been the go-to destination for holidaymakers looking for those perfect finishing touches before take-off.

From jewellery and hair accessories to handbags, travel essentials and seasonal must-haves, our collections are designed in-house at our Notting Hill studio or ethically sourced from around the world before arriving in our stores.

In this role you will:

• Lead by example in delivering exceptional customer service, creating memorable shopping experiences for every customer before they travel
• Drive sales performance by identifying opportunities, promoting add-on purchases, and inspiring the team to maximise every customer interaction
• Ensure the store looks fabulous through your visual merchandising expertise, maintaining high standards at all times
• Help deliver a smooth and efficient operation by effectively managing priorities, supporting daily planning, and adapting to the demands of a busy airport environment
• Coach, motivate and guide the team to build confidence, strengthen product knowledge and ensure every customer enjoys a seamless shopping journey
• Welcome new starters, foster an inclusive and positive team culture, and support colleagues to develop and grow in their roles
• Use in-store systems confidently to support excellent customer service and efficient store operations (don't worry, we'll train you)

What are we looking for in you?

• Experience within a supervisor or key holding role (preferably within travel retail)
• Confidence to lead by example & inspire your team to deliver exceptional service
• The type of leadership capability that allows you to take ownership of store standards & make Accessorize a great place for all who work & shop with us
• Someone who demonstrates passion, drive and resilience, with a can – do approach
• The ability to communicate openly and effectively with your team and customers
• Someone who is flexible - Retail is exciting - No two days are the same!

Your Working Hours

You'll work your contracted hours each week, with shifts scheduled across our trading week from Sunday to Saturday. As an airport store, flexibility is key. You may also be asked to support neighbouring stores and wider teams when required.

We understand that everyone has commitments outside of work, so if you have specific availability or preferences, talk to us - we'll always do our best to accommodate where possible.

What's in it for you?

We believe in rewarding our colleagues and offering benefits that make a difference:

• Competitive salary plus an additional unsocial hours premium for shifts worked between midnight and 6am
• Company Bonus Scheme – rewarding you for helping deliver great results
• Generous staff discount of up to 50% across our collections
• Seasonal Uniform Allowance – showcase your favourite Accessorize styles while you work
• Free airport parking for full-time colleagues
• Pension scheme, life assurance and other core benefits
• Access to our benefits platform offering discounts, wellbeing support, financial guidance and much more
• Long service recognition and rewards
• Holiday entitlement, plus an additional day off to celebrate your birthday
• Refer a Friend Scheme – earn a bonus when you successfully introduce new colleagues to the business

Important Information

This role is based at Manchester Airport. Due to airport security requirements, all applicants must:

• Be aged 18 years or over
• Be able to work a variety of shifts across the airport's operating hours (3am – 11pm)
• Be eligible to complete and pass the required pre-employment checks

As part of the recruitment process, successful candidates will be required to complete:

• A Basic Criminal Record Check (CRC)
• DBS check
• Airport security clearance checks
• Verification of a full five-year employment, education and/or activity history prior to employment