Retail Team Leader

Travelex; Manchester; On-site; GBP 27,202 - 33,247; Full time

Benefits offered by this job

Private Medical

Dental

Critical Illness Insurance

Discounted health checks

Wellbeing support

Flexible shifts

25 days holiday + bank holidays

Job summary

Travelex at Manchester Airport is seeking a Team Leader to guide a busy bureau, driving revenue, quality service and adherence to procedures. You’ll manage a frontline team, monitor KPI performance, and ensure accurate handling of foreign exchange and online orders.

The role offers a full-time, perm position with 37.5 hours per week and a salary of £30,225 per annum. You’ll benefit from a supportive environment and opportunities for growth within a trusted brand.

Qualifications

• Leads a team and champions performance.
• Excellent communication and attention to detail.
• Experience in driving revenue and meeting targets.
• Strong background in retail customer service.

Responsibilities

• Lead, support and coach the team to deliver excellent service.
• Work towards KPIs and targets.
• Analyze data to drive performance and improvement.
• Ensure compliance with SOPs and audits.
• Handle foreign exchange transactions and online orders accurately.

Skills

People leadership

Communication

Revenue-driving

Retail experience

Job description

Location: Manchester Airport

Hours: 37.5 per week shift work between 3am and Midnight Monday to Sunday

Salary: £30,225.00 per annum

Contract: Perm Full time

A job where you can grow, lead, and make a real difference

At Manchester Airport, in partnership with Travelex, we pride ourselves on delivering fantastic customer service and helping our customers start their journeys with confidence. As a Team Leader, you’ll lead a team in one of our busy Bureaux, supporting our customers with their travel money needs and delivering brilliant service every time.

Whether you’re looking to build your skills, take on new challenges, or grow your career we would love to hear from you.

What We’re Looking For

• Passionate people leader who leads from the front, bringing out the best the team.
• Great communicator with an eye for detail, leaving no stone unturned.
• Experience in driving and delivering revenue, performance and excellence every day.
• Strong retail‑based background with a passion for great customer service and displaying a positive can‑do attitude.

What You’ll Be Doing

• Leading, supporting and championing your team to deliver excellence every day.
• Working towards KPI’s and delivering on targets.
• Reviewing the data to drive performance and continuous improvement and celebrating success together.
• Ensuring the Bureau consistently meets compliance metrics, successfully passes internal audits, and operates to our business standard operating procedures.
• Working in a fast‑paced environment delivering fantastic customer service, processing foreign exchange transactions and online orders accurately so our customers leave happy.
• Putting your training into action and offering expert advice on our products and services.
• Following company processes and paying attention to the detail to ensure everything stays on track.

What’s In It For You

• Optional benefits available – including access to Private Medical, Dental, and Critical Illness Insurance, plus discounted health checks and wellness screenings, offered at preferential corporate rates.
• Wellbeing support: Programmes to help with physical, mental, and financial wellness.
• Flexible shifts: We get it – life isn’t one size fits all. That’s why we offer a variety of flexible shift patterns to suit different lifestyles. In return, we simply ask for a bit of flexibility from you, too. Plus, during busy seasons, voluntary overtime is often available if you’d like to boost your hours (and your pay).
• 25 days holiday + bank holidays (pro‑rata)
• Monthly bonus: Earn extra when you hit your targets
• Pension plan: With Scottish Widows
• Career development: Access to training, learning pathways, and internal opportunities to grow

What Happens Next

Application review – Our Talent Acquisition team or Area Manager will take a look at your application.

Online interview – You’ll meet one of our team, learn more about the role, and complete a short currency conversion exercise.

Bureau visit – Meet the Area Manager, see the bureau in action, and ask any questions you have. This is a great chance to see how the Bureaus operate, and your Offer – If it’s a good fit, we’ll offer you the role and begin our pre‑employment checks. These include Criminal Conviction, Credit, and Sanctions checks, in line with our compliance requirements.

About Travelex

We’re a leading name in foreign exchange, with a trusted brand and a global footprint. Since 1976, we’ve helped millions of people access international money—quickly, safely, and simply. We bring that expertise to local communities across the UK.

Ready to apply?

We’re proud to be an inclusive employer. Whoever you are, wherever you’re from, you’ll be welcomed here. If you’re ready to take the next step in your career, click Apply and start your journey with us.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status