Retail Sales Assistant

Travelex; Manchester; Hybrid; GBP 17,000 - 19,000; Part time

Benefits offered by this job

Private Medical

Dental

Critical Illness Insurance

Discounted health checks

Wellbeing support

Bravo Benefits

Flexible shifts

25 days holiday + bank holidays

Monthly bonus

Pension plan

Career development

Job summary

Travelex at Manchester Airport seeks a Travel Service Partner to assist customers with travel money needs, delivering outstanding service in a busy bureau.

Part-time, 24 hours per week, shift work between 3am and midnight, with a pay of £13.60 per hour and a monthly bonus; permanent role with opportunities to grow and develop within our team.

You'll work in a friendly team, follow processes, and strive to exceed sales targets while putting customers first.

Qualifications

• Excellent customer service and communication skills.
• Ability to listen to customer needs and tailor travel money solutions.
• Positive, proactive attitude and willingness to learn.

Responsibilities

• Welcoming customers, building relationships and delivering fantastic customer service
• Understanding what matters most to each customer and helping them with their travel money needs
• Providing expert advice on our products and services, converting interest into sales
• Working towards achieving and exceeding team sales targets
• Processing foreign exchange transactions and online orders accurately
• Collaborating with the team to drive performance and ensure accuracy

Skills

Customer service

Communication

Active listening

Team player

Job description

Job Details

Travel Service Partner – Manchester Airport

Location: Manchester Airport

Hours: 24per week Shift work working between 3am and midnight Monday to Sunday

Pay: £13.60 per hour + monthly bonus

Contract: Permanent, Part Time

A job where you can grow, connect, and make a real impact At Manchester Airport in partnership with Travelex, we pride ourselves on delivering fantastic customer service and helping our customers start their journeys with confidence. As a Travel Service Partner, you’ll be part of a friendly team in one of our Bureaux, supporting our customers with their travel money needs and delivering brilliant service every time. Whether you’re looking to build your skills, take on new challenges, or grow your career, this role offers a great place to start.

What the job involves

• Welcoming customers, building relationships and delivering fantastic customer service
• Understanding what matters most to each customer and helping them with their travel money needs
• Putting your training into action and offering expert advice on our products and services, converting interest into sales
• Consistently work towards achieving and exceeding team sales targets
• Working in a fast-paced environment processing foreign exchange transactions and online orders accurately so our customers leave happy
• Working together as a team driving performance, delivering excellence and celebrating success together
• Following company processes and paying attention to the detail to ensure everything stays on track.

What we’re looking for

• A great communicator who has a passion for great customer service.
• Someone who actively listens to understand our customer needs and create a fantastic customer experience.
• A positive, can-do attitude where no challenge is too big and a desire to make a difference each day.
• A real team player who’s ready to learn, grow and develop as part of our amazing team.

What’s in it for you

• Optional benefits available – including access to Private Medical, Dental, and Critical Illness Insurance, plus discounted health checks and wellness screenings, offered at preferential corporate rates.
• Wellbeing support: Programmes to help with physical, mental, and financial wellness.
• Bravo Benefits: Discounts across retail, travel, and lifestyle.
• Flexible shifts: We get it - life isn’t one size fits all. That’s why we offer a variety of flexible shift patterns to suit different lifestyles. In return, we simply ask for a bit of flexibility from you, too. Plus, during busy seasons, voluntary overtime is often available if you’d like to boost your hours (and your pay).
• 25 days holiday + bank holidays (pro-rata).
• Monthly bonus: Earn extra when you hit your targets.
• Pension plan: With Scottish Widows.
• Career development: Access to training, learning pathways, and internal opportunities to grow

What happens next

• Application review – Our team will take a look and get in touch if your experience matches what we’re looking for
• Online interview – You’ll meet one of our team, learn more about the role, and complete a short currency conversion exercise
• Bureau visit – Meet the Bureau Manager, see the bureau in action, and ask any questions you have
• Offer – If it’s a good fit, we’ll offer you the role and begin our pre-employment checks. These include Criminal Conviction, Credit, and Sanctions checks, in line with our compliance requirements

About Travelex

We’re a leading name in foreign exchange, with a trusted brand and a global footprint. Since 1976, we’ve helped millions of people access international money—quickly, safely, and simply. At Manchester Airport, we bring that expertise to local communities across the UK.

Founded in 1976, Travelex has grown to become one of the market leading specialist providers of foreign exchange products, solutions and services, operating across the entire value chain of the foreign exchange industry in more than 20 countries. We have developed a growing network of over 900 ATMs and more than 1,100 stores in the some of the world’s top international airports and in major transport hubs, premium shopping malls, high street locations, supermarkets and city centres.

Travelex has built a growing online and mobile foreign exchange platform, and we also process and deliver foreign currency orders for major banks, travel agencies and hotels worldwide. In addition, we source and distribute large quantities of foreign currency banknotes for customers on a wholesale basis - including for central banks and international financial institutions.

We also offer a range of remittance and international money transfer products around the world.

We’re proud to be an inclusive employer. Whoever you are, wherever you’re from, you’ll be welcomed here.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status