Retail Team Leader

Travelex Limited; Manchester; On-site; GBP 26,000 - 35,000; Full time

Benefits offered by this job

Private medical

Dental

Critical illness insurance

Wellbeing support

Flexible shifts

25 days holiday

Job summary

Travelex Limited in Manchester Airport is seeking a Retail Team Leader to guide a busy bureau, delivering excellent customer service in travel money transactions and online orders. You will lead a team, drive revenue and maintain compliance while upholding our service standards.

The role requires a proactive leader with retail experience and strong communication, with shift patterns between 3am and Midnight and a 37.5-hour week. A permanent full-time position offers career growth opportunities.

Qualifications

• Looking for a passionate people leader who guides the team by example.
• Strong communication skills with attention to detail.
• Experience in driving revenue, performance and service excellence.

Responsibilities

• Lead, support and champion a team to deliver excellence daily.
• Work towards KPIs and revenue targets.
• Review data to drive performance and continuous improvement.
• Ensure compliance, audits, and SOPs are followed.
• Process foreign exchange transactions and online orders accurately.
• Provide on-the-job training and expert product advice.

Skills

People leadership

Communication

Revenue delivery

Retail experience

Job description

## Retail Team LeaderApplylocations: GBR - Manchester - Manchestertime type: Full timeposted on: Posted Todayjob requisition id: JR50196**Retail Team Leader****Location:** Manchester Airport**Hours:** 37.5 per week shift work between 3am and Midnight Monday to Sunday**Salary:** £30,225.00 per annum,**Contract:** Perm Full time**A job where you can grow, lead, and make a real difference**At Manchester Airport, in partnership with Travelex, we pride ourselves on delivering fantastic customer service and helping our customers start their journeys with confidence. As a Team Leader, you’ll lead a team in one of our busy Bureaux, supporting our customers with their travel money needs and delivering brilliant service every time.Whether you’re looking to build your skills, take on new challenges, or grow your career we would love to hear from you.**What we’re looking for*** Passionate people leader who leads from the front, bringing out the best the team.* Great communicator with an eye for detail, leaving no stone unturned.* Experience in driving and delivering revenue, performance and excellence every day.* Strong retail-based background with a passion for great customer service and displaying a positive can do attitude.**What you’ll be doing*** Leading, supporting and championing your team to deliver excellence every day.* Working towards KPI’s and delivering on targets.* Reviewing the data to drive performance and continuous improvement and celebrating success together.* Ensuring the Bureau consistently meets compliance metrics, successfully passes internal audits, and operates to our business standard operating procedures.* Working in a fast-paced environment delivering fantastic customer service, processing foreign exchange transactions and online orders accurately so our customers leave happy.* Putting your training into action and offering expert advice on our products and services.* Following company processes and paying attention to the detail to ensure everything stays on track.**What’s in it for you*** **Optional benefits available** – including access to Private Medical, Dental, and Critical Illness Insurance, plus discounted health checks and wellness screenings, offered at preferential corporate rates.* **Wellbeing support**: Programmes to help with physical, mental, and financial wellness.* **Flexible shifts**: We get it - life isn’t one size fits all. That’s why we offer a variety of flexible shift patterns to suit different lifestyles. In return, we simply ask for a bit of flexibility from you, too. Plus, during busy seasons, voluntary overtime is often available if you’d like to boost your hours (and your pay).* **25 days holiday + bank holidays (pro-rata)*** **Monthly bonus**: Earn extra when you hit your targets* **Pension plan**: With Scottish Widows* **Career development**: Access to training, learning pathways, and internal opportunities to grow**What happens next****Application review** – Our Talent Acquisition team or Area Manager will take a look at your application **Online interview** – You’ll meet one of our team, learn more about the role, and complete a short currency conversion exercise **Bureau visit** – Meet the Area Manager, see the bureau in action, and ask any questions you have. This is a great chance to see how the Bureaus operate, and your **Offer** – If it’s a good fit, we’ll offer you the role and begin our pre-employment checks. These include Criminal Conviction, Credit, and Sanctions checks, in line with our compliance requirements**About Travelex**We’re a leading name in foreign exchange, with a trusted brand and a global footprint. Since 1976, we’ve helped millions of people access international money—quickly, safely, and simply. We bring that expertise to local communities across the UK.**Ready to apply?**We’re proud to be an inclusive employer. Whoever you are, wherever you’re from, you’ll be welcomed here. If you’re ready to take the next step in your career, click **Apply** and start your journey with us.**We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status**