Retail Supervisor: Lead Sales & Customer Experience

Rituals UK & Ireland (B Corp™); Uxbridge; On-site; GBP 19,000 - 27,000; Full time

Benefits offered by this job

Employee discounts

Gifts

Wellbeing perks

Bonus program

Job summary

Rituals UK & Ireland is seeking a supervisor-level retail professional to deliver outstanding customer service and champion product storytelling in our boutique. You will guide customers from browsing to purchase and support teammates to achieve shop targets.

You’ll lead by example, stay on top of safety standards and brand appearance, and keep knowledge current through training. Evening and weekend availability is essential to align with opening hours.

Qualifications

• Experience as a supervisor or team leader in retail or customer-driven role.
• Motivation to reach performance targets.
• Eye for detail; you’re organized and structured.
• Colleagues come to you for help and guidance.
• Enjoy helping customers and maintaining connection with shoppers.

Responsibilities

• Deliver amazing customer service and share product stories that connect with customers.
• Win at sales while setting an example for teammates.
• Be the problem-solver customers and colleagues trust; handle complex questions smoothly.
• Represent Rituals by following safety standards, maintaining brand look, and keeping product knowledge up to date.

Skills

Customer service

Sales

Team leadership

Mentoring and coaching

Attention to detail

Job description

Rituals UK & Ireland is seeking a supervisor-level retail professional to deliver outstanding customer service and champion product storytelling in our boutique. You will guide customers from browsing to purchase and support teammates to achieve shop targets.

You’ll lead by example, stay on top of safety standards and brand appearance, and keep knowledge current through training. Evening and weekend availability is essential to align with opening hours.