Retail Team Leader: Elevate Service & Drive Results

Rituals UK & Ireland (B Corp™); Murton; On-site; GBP 18,000 - 24,000; Part time

Benefits offered by this job

Kick-Off events

Employee discounts

Wellbeing perks

Growth opportunities

Job summary

Rituals UK & Ireland (B Corp™) is seeking an experienced supervisor-style teammate to deliver outstanding customer service in our boutique. You’ll know every product inside out, share their stories, and lead by example during opening hours including evenings and weekends.

You will drive sales, support colleagues, and stay up to date with training and rituals, while ensuring the shop runs smoothly and safely. This role offers growth opportunities and employee benefits.

Qualifications

• You have supervisor or team lead experience in retail or customer-driven roles.
• You are motivated to hit performance targets and develop others.
• You are detail-oriented, organised and structured.
• Colleagues seek you out to help them master the Feel‑Good Experience.
• You enjoy working with customers and are ready for more responsibility.

Responsibilities

• Deliver amazing customer service and share product stories to connect with customers.
• Win at sales and set a strong example for your team.
• Act as a trusted problem-solver to handle complex questions while keeping the boutique running smoothly.
• Represent Rituals by maintaining safety standards and up-to-date product knowledge through training.

Skills

Customer service

Sales

Team leadership

Problem solving

Product knowledge

Job description

Rituals UK & Ireland (B Corp™) is seeking an experienced supervisor-style teammate to deliver outstanding customer service in our boutique. You’ll know every product inside out, share their stories, and lead by example during opening hours including evenings and weekends.

You will drive sales, support colleagues, and stay up to date with training and rituals, while ensuring the shop runs smoothly and safely. This role offers growth opportunities and employee benefits.