Store Team Leader – Customer-First Retail

Screwfix; Kirkham; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

28 days leave

Pension scheme

Life cover

Discounts

Share save schemes

Job summary

Screwfix is seeking a Retail Supervisor to lead in-store operations and deliver outstanding customer service. You will guide customers to the right products, maintain store standards, and foster a collaborative team environment in a fast-paced setting.

The role emphasizes leadership, reliability, and a proactive approach to customer needs, with opportunities for development and a supportive team culture.

Qualifications

• Experienced supervisor or duty manager managing a small team in a fast-paced environment.
• Excellent customer service skills and ability to translate into sales.
• Curious, continuously improving, and passionate about the business.
• Friendly, flexible, reliable, honest and hardworking.

Responsibilities

• Host – lead in-store, set an example, guide customers to the right products.
• Ensure store standards: cash reconciliations, customer queries, audits, stock management.
• Be part of a team that takes pride in the store and works together with enthusiasm.

Skills

Supervisor experience

Customer service

Curious mindset

Business passion

Reliability & flexibility

Job description

Screwfix is seeking a Retail Supervisor to lead in-store operations and deliver outstanding customer service. You will guide customers to the right products, maintain store standards, and foster a collaborative team environment in a fast-paced setting.

The role emphasizes leadership, reliability, and a proactive approach to customer needs, with opportunities for development and a supportive team culture.