Retail Coach & Store Ops Lead

Rituals Cosmetics; Dartford; On-site; GBP 22,000 - 32,000; Full time

Benefits offered by this job

12% bonus on gross salary if targets

Employee discounts

Wellbeing perks

Growth opportunities

Extensive onboarding programme

Rituals Live Event

Job summary

Rituals Cosmetics is seeking a passionate retail professional to coach teams, manage rota planning, and drive sales in a luxury boutique environment. You will work closely with the Store Manager to deliver a seamless guest journey, demonstrate products, and maintain flawless back‑office operations.

The ideal candidate brings similar retail or customer service experience, thrives in a fast-paced setting, and is comfortable working evenings and weekends while fostering a high‑energy,

Qualifications

• Experience in retail or customer service at similar level.
• Willingness to work evenings and weekends.
• Comfortable coaching and developing a team.

Responsibilities

• Partner with the Store Manager on rota planning and sales strategies.
• Be the product expert, handle complex questions and demonstrate products.
• Own the operations side: inventory, cash handling and back‑office tasks.
• Develop the team and drive targets with engaging coaching.
• Act as a brand ambassador for a luxury boutique.

Skills

Coaching

Rota planning

Retail excellence

Customer service

Sales增强

Tools

POS systems

Job description

Rituals Cosmetics is seeking a passionate retail professional to coach teams, manage rota planning, and drive sales in a luxury boutique environment. You will work closely with the Store Manager to deliver a seamless guest journey, demonstrate products, and maintain flawless back‑office operations.

The ideal candidate brings similar retail or customer service experience, thrives in a fast-paced setting, and is comfortable working evenings and weekends while fostering a high‑energy,