Retail Floor Supervisor - Customer Experience Leader

THE WHITE COMPANY; Hitchin; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Product discount

Holiday entitlement 23-25 days

Volunteer day

Bonus scheme potential

Pension scheme

Life assurance

Staff events

Job summary

The White Company is seeking a Supervisor to lead on the shop floor, delivering warm, brand-led customer experiences and supporting the team to achieve strong day-to-day performance. You will translate priorities into action and act as a key link between the team and management.

This role represents progression from hands-on results to helping others perform consistently, building confidence in people leadership and decision-making.

Qualifications

• Proven experience in retail or service-led environments.
• Ability to guide and coach others with warmth and clarity.
• Strong communication and customer-focused mindset.

Responsibilities

• Lead by example in delivering warm, personal, and brand-led customer experiences.
• Support colleagues to build confidence in customer conversations and drive conversion.
• Use customer feedback to spot risks and act quickly.
• Help encourage data capture and relationship-building as part of everyday service.
• Handle customer queries with empathy and professionalism.
• Champion brand values on the shop floor and ensure customers feel welcomed and valued.
• Guide and support team members during shifts with clear priorities.
• Provide in-the-moment coaching and feedback to build capability.
• Support onboarding and training of new starters and share best practice.
• Escalate issues and opportunities clearly to store management.
• Champion the digital in-store experience to deliver seamless multi-channel service.

Skills

Retail experience

People leadership

Customer service focus

Communication

Job description

The White Company is seeking a Supervisor to lead on the shop floor, delivering warm, brand-led customer experiences and supporting the team to achieve strong day-to-day performance. You will translate priorities into action and act as a key link between the team and management.

This role represents progression from hands-on results to helping others perform consistently, building confidence in people leadership and decision-making.