Retail Team Lead: Customer Care & Store Excellence

The Boots Company PLC; Bolton; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Boots Retirement Savings Plan

Generous employee discount

Discretionary annual bonus

Enhanced parental leave pay

Flexible benefits scheme

Counselling and wellbeing support

Job summary

Boots is seeking an Assistant Manager in Bolton to lead a team on the shop floor, coach colleagues and model exceptional customer care while driving strong commercial performance.

You'll balance people, performance and operations, ensuring safe, compliant, and welcoming store experiences for customers and patients alike. Career progression opportunities exist within Boots' wide leadership path.

Qualifications

• Experience leading a team in a customer-facing environment.
• Proven ability to take ownership of performance and drive a team to deliver results.
• Able to inspire and coach others, and manage performance.
• Strong organisational skills including planning rotas, managing absence and prioritising workload.

Responsibilities

• Lead your team to deliver strong performance while providing great care to customers and patients.
• Create a positive, supportive team environment where people feel confident, capable and motivated.
• Coach, develop and line manage your team through regular conversations, feedback and clear expectations and goals.
• Be responsible for the day-to-day running of the store, including planning, scheduling, staffing and prioritising workload.
• Maintain high standards across the store — ensuring it is clean, safe and easy to shop.
• Take ownership of stock availability, cost control and loss prevention.
• Ensure the store is always safe, legal and compliant by completing audits, checks and risk assessments.
• Use data, reports and in-store insight to identify opportunities and take action.
• Lead the store confidently in the absence of the Store Leader, taking accountability for decisions and performance.

Skills

Team leadership

Customer service

Coaching

Data driven decisions

Compliance awareness

Education

NVQ2 in Pharmacy Services

Job description

Boots is seeking an Assistant Manager in Bolton to lead a team on the shop floor, coach colleagues and model exceptional customer care while driving strong commercial performance.

You'll balance people, performance and operations, ensuring safe, compliant, and welcoming store experiences for customers and patients alike. Career progression opportunities exist within Boots' wide leadership path.