Retail Supervisor: Lead Customer Service & Store Ops

Screwfix Direct Ltd.; Macduff; On-site; GBP 23,000 - 26,000; Full time

Benefits offered by this job

28 days annual leave

Pension scheme

Life cover

Employee discount

Healthcare discount

Share save schemes

Training and development

Job summary

Screwfix Direct Ltd. in the United Kingdom is seeking a Retail Supervisor to lead in-store operations, guide customers to the right products and model excellent service.

You'll balance supervision with hands-on engagement across floor and warehouse tasks while upholding store standards. The role offers opportunities for training, development and a supportive team environment, with varied shift patterns and a competitive salary.

Qualifications

• An experienced supervisor or duty manager who is used to managing a small team in a fast-paced environment.
• Great at giving amazing customer service, and able to translate that into sales.
• Inquisitive, ever-questioning and ever-improving.
• Passionate about our business.
• Friendly, flexible, reliable, honest and like to work hard!

Responsibilities

• Host – you’ll be the team leader, hosting in store, setting an example of what great looks like.
• Store standards – you’ll make sure everything runs smoothly from cash reconciliations, to customer queries, audit compliancy and stock management.
• Part of the team – you’ll join a team who take pride in their store, working together and having lots of fun along the way!

Skills

Team leadership

Customer service

Communication

Adaptability

Job description

Screwfix Direct Ltd. in the United Kingdom is seeking a Retail Supervisor to lead in-store operations, guide customers to the right products and model excellent service.

You'll balance supervision with hands-on engagement across floor and warehouse tasks while upholding store standards. The role offers opportunities for training, development and a supportive team environment, with varied shift patterns and a competitive salary.