Retail Supervisor: Lead Team, Elevate Customer Experience

Screwfix; Selby; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Competitive salary

28 days annual leave

Pension scheme

Life cover

Employee discount

Healthcare discount

Company share save schemes

Training and development

Job summary

Screwfix in the United Kingdom is seeking a Retail Supervisor to lead in-store teams, deliver outstanding customer service and drive sales. You’ll set standards, guide staff, and maintain store performance while upholding brand values.

With robust training, varied shifts and a focus on work-life balance, this role offers progression opportunities within a growing national retailer and a supportive, energetic work environment.

Qualifications

• An experienced supervisor or duty manager who is used to managing a small team in a fast-paced environment.
• Great at giving amazing customer service, and able to translate that into sales.
• Inquisitive, ever-questioning and ever-improving.
• Friendly, flexible, reliable, honest and like to work hard.

Responsibilities

• Host – you’ll be the team leader, hosting in store, setting an example of what great looks like. You’ll understand what your customers need, guide them to the right products, and make it super easy for them
• Store standards – you’ll make sure everything runs smoothly from cash reconciliations, to customer queries, audit compliancy and stock management.
• Part of the team – you’ll join a team who take pride in their store, working together and having lots of fun along the way!

Skills

Supervisory experience

Customer service excellence

Team leadership

Sales focus

Flexibility

Job description

Screwfix in the United Kingdom is seeking a Retail Supervisor to lead in-store teams, deliver outstanding customer service and drive sales. You’ll set standards, guide staff, and maintain store performance while upholding brand values.

With robust training, varied shifts and a focus on work-life balance, this role offers progression opportunities within a growing national retailer and a supportive, energetic work environment.