Retail Supervisor — Lead Customer Experience & Standards

Screwfix Direct Ltd.; Leatherhead; Sur place; GBP 25 000 - 32 000; Plein temps

Avantages offerts par ce poste

28 days annual leave

Pension scheme

Life cover

Discounts on Screwfix and partners

Healthcare (discounted)

Company share save schemes

Training and development

Résumé du poste

Screwfix Direct Ltd. is looking for a Retail Supervisor to lead in-store operations and deliver outstanding customer service. You’ll guide a small team, ensure stock accuracy, and maintain high store standards while driving sales and customer satisfaction.

As part of a fast-paced retail environment, you’ll enjoy training, development opportunities, and a competitive salary with benefits. Shift patterns support a healthy work-life balance.

Qualifications

• An experienced supervisor or duty manager who is used to managing a small team in a fast-paced environment.
• Great at giving amazing customer service, and able to translate that into sales.
• Inquisitive, ever-questioning and ever-improving.
• Passionate about our business.
• Friendly, flexible, reliable and hardworking.

Responsabilités

• Host – you’ll be the team leader, hosting in store, setting an example of what great looks like. You’ll understand what your customers need, guide them to the right products, and make it super easy for them
• Store standards – you’ll make sure everything runs smoothly from cash reconciliations, to customer queries, audit compliancy and stock management.
• Part of the team – you’ll join a team who take pride in their store, working together and having lots of fun along the way!

Connaissances

Team leadership

Customer service

Sales focus

Flexible

Reliability

Description du poste

Screwfix Direct Ltd. is looking for a Retail Supervisor to lead in-store operations and deliver outstanding customer service. You’ll guide a small team, ensure stock accuracy, and maintain high store standards while driving sales and customer satisfaction.

As part of a fast-paced retail environment, you’ll enjoy training, development opportunities, and a competitive salary with benefits. Shift patterns support a healthy work-life balance.