Retail Supervisor: Lead a fast-paced team serving customers

Screwfix; City of Edinburgh; On-site; GBP 21,000 - 30,000; Full time

Benefits offered by this job

28 days annual leave

Pension scheme

Life cover

Staff discount

Healthcare

Share save schemes

Training & development

Job summary

Screwfix is seeking a Retail Supervisor to lead in-store teams, deliver excellent customer service, and ensure smooth store operations. You will guide customers, manage stock and queries, and help maintain high standards while supporting a busy sales environment.

The role offers varied shift patterns, a strong training programme, and a path to career progression within Screwfix. A competitive salary and store-based benefits are provided.

Qualifications

• Seasoned supervisor or duty manager with small team management in a fast-paced setting.
• Strong customer service focus and ability to translate into sales.
• Demonstrates curiosity, continuous improvement mindset, and business passion.
• Friendly, reliable and hard-working, with flexible approach.

Responsibilities

• Host in store and lead by example, guiding customers to products.
• Maintain store standards including cash reconciliations, queries, audits and stock control.
• Be an integral part of a cohesive team, sharing to achieve store goals.

Skills

Supervisor experience

Customer service

Communication skills

Team leadership

Flexibility

Job description

Screwfix is seeking a Retail Supervisor to lead in-store teams, deliver excellent customer service, and ensure smooth store operations. You will guide customers, manage stock and queries, and help maintain high standards while supporting a busy sales environment.

The role offers varied shift patterns, a strong training programme, and a path to career progression within Screwfix. A competitive salary and store-based benefits are provided.