Lead Retail Supervisor — Customer‑Focused & Fast‑Paced

Screwfix Direct Ltd.; Armagh; On-site; GBP 22,000 - 30,000; Full time

Benefits offered by this job

28 days annual leave

Company pension

Life cover

Employee discount (20%)

Healthcare discounts

Share save scheme

Training and development

Job summary

Screwfix Direct Ltd. in the United Kingdom is seeking a Retail Supervisor to lead in-store operations, guide customers to the right products, and uphold service standards across the store.

You will oversee cash handling, stock management, and store compliance while working with a friendly team. The company offers excellent training, varied shift patterns to support a healthy work-life balance, and real opportunities for career progression.

Qualifications

• An experienced supervisor or duty manager used to managing a small team in a fast-paced environment.
• Excellent customer service and the ability to translate that into sales.
• Curious, ever-improving and passionate about the business.
• Friendly, flexible, reliable, honest and hardworking.

Responsibilities

• Lead in-store as the team leader, guiding customers to the right products and setting an example of great service.
• Ensure store standards including cash reconciliations, audits, stock management and customer queries.
• Collaborate with the team to maintain a well-run, fun and productive store environment.

Skills

Team leadership

Customer service

Sales skills

Communication

Problem solving

Education

Retail supervisory experience

Tools

Cash handling software

Stock management systems

Job description

Screwfix Direct Ltd. in the United Kingdom is seeking a Retail Supervisor to lead in-store operations, guide customers to the right products, and uphold service standards across the store.

You will oversee cash handling, stock management, and store compliance while working with a friendly team. The company offers excellent training, varied shift patterns to support a healthy work-life balance, and real opportunities for career progression.