Retail Supervisor — Lead Customer Service in Hardware

Screwfix Direct Ltd.; Chalvey; On-site; GBP 23,000 - 26,000; Full time

Benefits offered by this job

28 days annual leave

Pension with company contribution

Life cover

20% discount with Screwfix and B&Q

Discounted healthcare

Company share save schemes

Ongoing training and development

Job summary

Screwfix Direct Ltd. is seeking a Retail Supervisor to lead in-store excellence, guiding customers to the right products and modelling outstanding service. You will manage a small team, maintain store standards and contribute to a positive, busy shopping environment.

The role offers a competitive salary, 28 days annual leave (plus bank holidays), pension, life cover, staff discounts, and ongoing training. You’ll be part of a supportive team focused on great service and career growth.

Qualifications

• Experience supervising a small team in a fast-paced store.
• Strong customer service and sales ability.
• Curious, always looking to improve.
• Passionate about the business and helping customers.

Responsibilities

• Host – lead in store, guide customers to the right products and set the example.
• Ensure store standards including cash reconciliations, customer queries, audits and stock management.
• Be part of the team, work with colleagues to keep the store running smoothly and have fun while delivering great service.

Skills

Team leadership

Customer service

Sales skills

Flexibility

Reliability

Job description

Screwfix Direct Ltd. is seeking a Retail Supervisor to lead in-store excellence, guiding customers to the right products and modelling outstanding service. You will manage a small team, maintain store standards and contribute to a positive, busy shopping environment.

The role offers a competitive salary, 28 days annual leave (plus bank holidays), pension, life cover, staff discounts, and ongoing training. You’ll be part of a supportive team focused on great service and career growth.