Retail Supervisor - Lead Customer-Focused Hardware Team

Screwfix; St Albans; On-site; GBP 23,000 - 29,000; Full time

Benefits offered by this job

Competitive salary

Pension 14%

Life cover

Staff discount

Healthcare

Share schemes

Training & development

Job summary

Screwfix is seeking a Retail Supervisor to lead in-store operations and deliver exceptional customer service. You will guide customers to the right products, uphold store standards, and help drive sales within a busy retail environment.

Join a team-focused, fast-paced store with comprehensive training, career development, and a competitive salary plus excellent benefits. The role supports a positive work-life balance with varied shifts.

Qualifications

• Experienced supervisor or duty manager able to lead a small team in a fast-paced store.
• Delivers excellent customer service and translates it into sales.
• Curious, proactive, and committed to continual improvement.
• Passionate about the business and results.
• Friendly, flexible, reliable and hardworking.

Responsibilities

• Host in store, lead by example, guide customers to products.
• Maintain store standards including cash reconciliations, queries, audits, and stock management.
• Be part of a team that takes pride in the store and enjoys working together.

Skills

Team supervision

Customer service

Sales orientation

Adaptable

Reliable

Job description

Screwfix is seeking a Retail Supervisor to lead in-store operations and deliver exceptional customer service. You will guide customers to the right products, uphold store standards, and help drive sales within a busy retail environment.

Join a team-focused, fast-paced store with comprehensive training, career development, and a competitive salary plus excellent benefits. The role supports a positive work-life balance with varied shifts.