Retail Supervisor — Lead a dynamic hardware store team

Screwfix Direct Ltd.; Jacobs Well; On-site; GBP 15,000 - 19,000; Full time

Benefits offered by this job

28 days annual leave

Pension scheme

Life cover

Employee discount (20% Screwfix)

Job summary

Screwfix Direct Ltd. is looking for a Retail Supervisor to lead in-store operations and deliver excellent customer service. You will guide customers, manage stock and settings, and uphold store standards while ensuring a welcoming shopping experience.

You will supervise a small team in a fast-paced environment, maintain cash accuracy, and contribute to a positive, collaborative store culture with strong product knowledge and proactive problem-solving.

Qualifications

• An experienced supervisor or duty manager who is used to managing a small team in a fast-paced environment
• Great at giving amazing customer service, and able to translate that into sales
• Inquisitive, ever-questioning and ever-improving
• Passionate about our business
• Friendly, flexible, reliable and like to work hard!

Responsibilities

• Host – you’ll be the team leader, hosting in store, setting an example of what great looks like. You’ll understand what your customers need, guide them to the right products, and make it super easy for them
• Store standards – you’ll make sure everything runs smoothly from cash reconciliations, to customer queries, audit compliancy and stock management.
• Part of the team – you’ll join a team who take pride in their store, working together and having lots of fun along the way!

Skills

Supervision

Customer service

Curiosity

Passion for business

Reliability

Job description

Screwfix Direct Ltd. is looking for a Retail Supervisor to lead in-store operations and deliver excellent customer service. You will guide customers, manage stock and settings, and uphold store standards while ensuring a welcoming shopping experience.

You will supervise a small team in a fast-paced environment, maintain cash accuracy, and contribute to a positive, collaborative store culture with strong product knowledge and proactive problem-solving.