Retail Supervisor - Lead Customer Experience & Store Standards

Screwfix Direct Ltd.; North Weald Bassett; On-site; GBP 15,000 - 21,000; Full time

Benefits offered by this job

28 days annual leave

Pension scheme (Kingfisher)

Life cover

20% discount Screwfix/B&Q

Healthcare discount

Share save schemes

Training and development

Job summary

Screwfix Direct Ltd. is seeking a Retail Supervisor to lead in-store operations and a small team, ensuring excellent customer service and helping customers find the right products.

You’ll manage store standards, assist with cash handling and stock control, and contribute to a friendly, high-performing team atmosphere. A fast-paced environment with ongoing training and development awaits.

Qualifications

• Experienced supervisor or duty manager managing a small team in a fast-paced environment.
• Excellent customer service and ability to translate into sales.
• Inquisitive, proactive and always looking to improve.
• Passionate about the business and its customers.
• Friendly, flexible, reliable and hardworking.

Responsibilities

• Host in-store, lead the team and guide customers to products.
• Ensure store standards: cash reconciliations, queries, audits, stock management.
• Be part of a collaborative team, contributing to a positive store atmosphere.

Skills

Team leadership

Customer service

Sales mindset

Adaptability

Reliability

Job description

Screwfix Direct Ltd. is seeking a Retail Supervisor to lead in-store operations and a small team, ensuring excellent customer service and helping customers find the right products.

You’ll manage store standards, assist with cash handling and stock control, and contribute to a friendly, high-performing team atmosphere. A fast-paced environment with ongoing training and development awaits.