Retail Supervisor - Customer Service & Stock Leader

Screwfix; Tees Valley; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Competitive salary

28 days annual leave (up to 33)

Pension scheme (Kingfisher)

Life cover

20% staff discount

Healthcare discounts

Share save schemes

Training & development

Job summary

Screwfix is seeking a Retail Supervisor to lead in-store operations and a small team. You will guide customers to the right products, maintain store standards, and ensure smooth cash handling and stock processes.

You will join a supportive team with strong training, varied shifts, and a focus on work-life balance. The role offers a competitive salary, generous leave, pension, and staff discounts.

Qualifications

• Experienced supervisor or duty manager who can lead a small team in a fast-paced environment.
• Excellent customer service skills with a sales mindset.
• Inquisitive, proactive, and committed to the business.

Responsibilities

• Host the in-store team and model great customer service.
• Maintain store standards including cash reconciliations, audits, and stock management.
• Collaborate with the team to deliver a high-performing, enjoyable store experience.

Skills

Supervisory experience

Customer service

Sales focus

Job description

Screwfix is seeking a Retail Supervisor to lead in-store operations and a small team. You will guide customers to the right products, maintain store standards, and ensure smooth cash handling and stock processes.

You will join a supportive team with strong training, varied shifts, and a focus on work-life balance. The role offers a competitive salary, generous leave, pension, and staff discounts.