Retail Supervisor (38 hours) - Birmingham

New Balance Athletic Shoes (UK) Limited; Birmingham; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Competitive compensation

Retail Bonus Scheme

Great development opportunities

Generous staff discount

Flexible uniform package

Job summary

New Balance Athletic Shoes (UK) Limited is seeking motivated retail associates to engage, excite and educate customers from entry through purchase. You will be part of a team delivering an exceptional brand experience across our stores, driving sales and customer satisfaction.

Ideal candidates are team players with strong customer service skills and a passion for retail. Flexibility to work weekends/holidays and a readiness to learn store processes is essential.

Qualifications

• Team player with a customer-first mindset.
• Strong customer service skills and communication.
• Retail experience desirable or proven team experience.
• Demonstrated passion for retail and sales.
• Willingness to learn and adapt to store processes.

Responsibilities

• Open and close the store following correct procedures.
• Deliver total customer satisfaction along the end-to-end journey.
• Support management and back-of-house standards.
• Assist in training and coaching Associates.
• Achieve personal KPIs and contribute to store performance.
• Maintain health, safety and environmental standards in store.

Skills

Team Player

Customer service

Retail experience

Sales

Flexible schedule

Job description

New Balance is more than just a sportswear brand – we are a family. We want people to join our team who can develop with us as we continue our journey as a growing brand. Our retail stores are looking for associates who can engage, excite, educate and entertain our consumers from the moment they walk through the door. We need your passion and the desire to be a true brand ambassador as well as your genuine love for working with customers and motivating a team.

MAJOR ACCOUNTABILITIES:

• Open and close the store following the correct company procedures
• Encourage continuous improvement through ongoing feedback
• Support the Store Management team on overall store and back of house standards
• Assist in training and coaching Associates
• To achieve personal KPIs and contribute to overall store performance
• Deliver total customer satisfaction to every customer, following the end-to-end customer journey – from entering the store to leaving the store
• Help to ensure the store remains commercial as possible following company guidelines
• Adhere to company’s policies and procedures
• Responsible for maintaining health, safety, and environmental standards in store
• Perform other duties that as required from the management team

REQUIREMENTS FOR SUCCESS:

• Team Player
• Previous retail experience desirable or proven experience in a team environment
• Demonstrate customer service skills
• A passion for retail and sales
• Desire to learn
• Ability to perform basic maths and general retail operational processes
• Understanding of POS register systems
• Effective communication skills
• Flexible work schedule including weekends and holidays

ADDITIONAL BENEFITS:

• Competitive compensation
• Potential to earn more through our Retail Bonus Scheme
• Great development opportunities
• Inclusive working environments across all our European locations
• Generous staff discount
• Project involvement across our European region
• Flexible uniform package

At New Balance, our job is to aid athletes in their pursuit of excellence, whether that means helping professional athletes set records and win medals, or propelling everyday athletes to achieve a new PR, run their first 5K or just to live a more healthy and active lifestyle. Our products are the perfect blend of function and fashion, giving you the performance technology you need and the style you want. Our associates around the world bring these goals to life with their high-level skills and creativity. While we offer the best product on the market, we’re also equally committed to giving back. So while we look to succeed, we believe in ensuring others have the same opportunity.