Retail Associate (30 hours) - London Wembley

New Balance; Greater London; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Competitive compensation

Retail Bonus Scheme

Great development opportunities

Inclusive working environments across 

Generous staff discount

Project involvement across ourEuropean

Flexible uniform package

Job summary

New Balance is looking for associates to join our team in Greater London. Engage, excite, educate and entertain customers from the moment they walk through the door and be a true brand ambassador with genuine enthusiasm for working with shoppers.

Join a dynamic retail team and help deliver an outstanding in-store experience while meeting personal KPIs, supporting store performance and upholding health, safety and environmental standards across our locations in Europe.

Qualifications

• Team player with a customer-first mindset.
• Strong communication and interpersonal skills.
• Enthusiasm for retail and sales dynamics.
• Willingness to learn and develop product knowledge.
• Ability to work flexibly including weekends and holidays.

Responsibilities

• To achieve personal KPIs and contribute to overall store performance.
• Deliver total customer satisfaction from entry to exit.
• Help maintain a commercially focused store following company guidelines.
• Adhere to company policies and procedures.
• Maintain health, safety, and environmental standards in store.
• Perform other duties as required by management.

Skills

Team Player

Customer service skills

Passion for retail

Desire to learn

Effective communication

Job description

New Balance is more than just a sportswear brand – we are a family. We want people to join our team who can develop with us as we continue our journey as a growing brand. Our retail stores are looking for associates who can engage, excite, educate and entertain our consumers from the moment they walk through the door. We need your passion and the desire to be a true brand ambassador as well as your genuine love for working with customers.

MAJOR ACCOUNTABILITIES:

• To achieve personal KPIs and contribute to overall store performance
• Deliver total customer satisfaction to every customer, following the end-to-end customer journey – from entering the store to leaving the store
• Help to ensure the store remains as commercial as possible following company guidelines
• Adhere to company’s policies and procedures
• Responsible for maintaining health, safety, and environmental standards in store
• Perform other duties are required from the management team

REQUIREMENTS FOR SUCCESS:

• Team Player
• Demonstrate customer service skills
• A passion for retail and sales
• Desire to learn
• Ability to perform basic maths and general retail operational processes
• Effective communication skills
• Flexible work schedule including weekends and holidays

ADDITIONAL BENEFITS:

• Competitive compensation
• Potential to earn more through our Retail Bonus Scheme
• Great development opportunities
• Inclusive working environments across all our European locations
• Generous staff discount
• Project involvement across our European region
• Flexible uniform package