Retail Supervisor

Sodexo; Wallingford, Oxford; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading service provider in Wallingford is seeking a Retail Supervisor to run a convenience store catering to Armed Forces personnel. You will inspire and lead your team, manage stock, and ensure a high standard of customer service. Required qualifications include supervisory experience in retail, a proactive mindset, and the ability to maintain compliance with store policies. The role offers extensive perks, including on-the-job training, career development opportunities, and well-being support.

Benefits

Free car parking onsite

10% staff discount

Costa coffee and cake at onsite café

Discounted membership at onsite Gym

Unlimited online resources for well-being support

Cycle to Work Scheme

Volunteering opportunities

Qualifications

• Must be 18 or over to sell restricted items.
• Experience with store openings and closures.
• Familiarity with key-holder responsibilities.

Responsibilities

• Lead and inspire the team to complete tasks efficiently.
• Oversee stock management and ensure sufficient stock levels.
• Supervise daily operations and manage team activities.
• Foster a positive and open-minded store culture.
• Promote offers and loyalty schemes to enhance the customer experience.
• Maintain a clean and safe store environment.
• Verify IDs for restricted items.

Skills

Previous supervisory experience in retail or customer service

Strong team-building skills

Ability to take charge in the manager's absence

Customer experience delivery

Proactive mindset

Job description

Job Description

Join the Sodexo team as a Retail Supervisor and play an integral role in running our dynamic convenience store providing exceptional service to our Armed Forces personnel. Your leadership and customer-focused approach will help enhance the day-to-day lives of everyone you meet.

Hours & Shift Times

37.5 hours per week working 5 days out of 7 across various shifts:

• Morning shift 07:00 to 15:00
• Afternoon shift 09:00 to 17:00
• Late shift 13:30 to 21:30

Rate & Perks

£12.71 per hour. Free car parking onsite, 10% staff discount in onsite shop. Family days with flying displays. Enjoy a Costa coffee and a cake at our onsite café the common room. Discounted membership at onsite Gym. Sodexo Rewards and Benefits, discounts at Sodexo partner brands.

Location & Transport

Check your local transport links here: Plan Your Journey | Traveline. The destination you should input is OX10 6AA.

What you’ll do

• Lead by example and inspire your team to complete all tasks efficiently and to the highest standard.
• Take charge of stock management, keeping a close eye on deliveries and ensuring shelves are fully stocked.
• Supervise daily operations, manage team activities, and be the go‑to person for customer queries and support.
• Foster a positive and open‑minded culture, driving new initiatives and creative ways of working within the store.
• Promote and support offers, discounts, and loyalty schemes to enhance the customer experience.
• Maintain a clean, safe, and well‑organised store environment.
• Confidently verify IDs for restricted items, ensuring compliance with store policies.

What you bring

• Must be 18 or over to sell restricted items.
• Previous supervisory experience in retail or customer service, with a proven ability to support a team.
• A hands‑on approach and passion for delivering an outstanding customer experience.
• Ability to take the reins when the retail manager is away, showing initiative and confidence.
• Strong team‑building skills, fostering a positive and collaborative environment.
• Experience with store openings and closures, and familiarity with key‑holder responsibilities.
• A proactive mindset, ensuring both you and your team stay ahead of tasks and deliver the best service possible.

Due to security requirements you must have been continuously resident in UK for last 3 years to apply for this position.

What we offer

• On‑the‑job training with experienced professionals.
• Fully funded apprenticeship qualifications.
• Career development opportunities within Sodexo.
• A friendly and supportive work environment.
• Well‑being Support – Unlimited online resources, a free health app with 24/7 virtual GP, and an Employee Assistance Programme.
• Financial Benefits – Discounts for you and your family, salary finance support, retirement plan, and a death‑in‑service benefit.
• Career Growth – Apprenticeships, learning tools, and development opportunities.
• Work Perks – Cycle to Work Scheme, volunteering opportunities, flexible work, full training, and a protective uniform.