Customer Service Assistant

Wickes; Preston; On-site; GBP 15,153 - 17,908; Full time

Benefits offered by this job

Colleague discount 20%

Cycle to work

Life assurance

Aviva Digital GP

Pension plan

Job summary

Wickes in Preston is seeking a customer-focused team member to deliver outstanding service at every store touchpoint. You’ll help customers, keep aisles stocked, and ensure smooth checkout experiences while adhering to store standards.

The role offers training and development opportunities in a down-to-earth environment where you can grow with the business and be rewarded for your contributions. Apply with an up-to-date CV.

Qualifications

• Experience in a similar customer-facing role preferred.
• CV required with application.
• Adjustments to apply process available on request.

Responsibilities

• Deal with and assist customers daily.
• Provide a helpful and friendly customer experience.
• Support store operations and maintain a welcoming environment.

Skills

Customer service

Job description

The Role

Whatever your role in and around the store, everything you do will be focused on the customer experience. Parking will be a breeze, trolleys in easy reach, help always at hand, stock in the right place, deliveries out on time and payment met with a smile.

Of course, while you’re creating a helpful and friendly customer experience, we’ll be thinking of new ways to reward, develop and invest in you. You’ll receive all the training, support and opportunities you need. Think of it as a down-to-earth place to work, where you get to go up in the world.

About you

Every day you’ll be dealing with and assisting customers, so it’s important that you offer every person that walks through our doors a high level of customer service. We look for someone who ideally has experience working in a similar role.

Please ensure to apply with an up to date CV attached. Applications without CVs currently will not be accepted. If you require adjustments to be able to apply, please submit a reasonable adjustment form below.

Benefits

• £12.71 per hour (21 yrs and over)
• £12.00 per hour (18-20 yrs)
• £8.82 per hour (<18 yrs)
• Up to £300 per month gain share bonus
• Up to 10% employer pension contribution
• Up to 35 days of annual leave including 8 days of bank holidays

Other financial and wellbeing benefits

• 20% colleague discount
• Save-as-you-earn scheme
• Cashback health scheme
• Cycle to work
• Life assurance
• Peppy
• Aviva Digital GP
• Financial Education & loans
• Discount platform including savings and cash back at numerous retailers
• Savings on gym membership

We aim to create an inclusive workplace with colleagues’ wellbeing at the heart of everything we do. We’re a Disability Confident Employer and committed to building a diverse workforce that reflects the communities we serve. We welcome applications from disabled people and are committed to providing an accessible recruitment process and workplace for everyone. If you require any support or reasonable adjustments, please let us know here.

*Salary Dependent on Age