Customer Service Assistant

Wickes; Aberdeen City; On-site; GBP 12,000 - 17,000; Full time

Benefits offered by this job

Gain share bonus

Employer pension contribution

Annual leave 35 days

Colleague discount

Save-as-you-earn scheme

Health & wellbeing benefits

Job summary

Wickes in the United Kingdom is hiring store colleagues focused on delivering outstanding customer experiences. You’ll work on the shop floor, assist customers, handle stock accuracy and smooth deliveries, with training and development provided to help you progress.

We offer a rewards package including gain share bonus up to £300 per month, pension contributions up to 10%, generous annual leave, and discounts on shopping. A down-to-earth place to work where you can grow.

Qualifications

• Experience in a similar customer-facing role is preferred.
• Strong focus on delivering high levels of customer service.
• Willingness to learn and develop with training provided.

Responsibilities

• Deal with and assist customers on the shop floor.
• Keep stock in the right place and support deliveries.
• Provide a friendly, helpful and efficient customer experience.

Job description

The Role

Whatever your role in and around the store, everything you do will be focused on the customer experience. Parking will be a breeze, trolleys in easy reach, help always at hand, stock in the right place, deliveries out on time and payment met with a smile. Of course, while you’re creating a helpful and friendly customer experience, we’ll be thinking of new ways to reward, develop and invest in you. You’ll receive all the training, support and opportunities you need. Think of it as a down-to-earth place to work, where you get to go up in the world.

The Role

Whatever your role in and around the store, everything you do will be focused on the customer experience. Parking will be a breeze, trolleys in easy reach, help always at hand, stock in the right place, deliveries out on time and payment met with a smile. Of course, while you’re creating a helpful and friendly customer experience, we’ll be thinking of new ways to reward, develop and invest in you. You’ll receive all the training, support and opportunities you need. Think of it as a down-to-earth place to work, where you get to go up in the world.

About You

Every day you’ll be dealing with and assisting customers, so it’s important that you offer every person that walks through our doors a high level of customer service. We look for someone who ideally has experience working in a similar role.

What can we offer you?

You’ll be supported with fantastic learning and development and have the opportunity to grow and develop your career with us. We’ll also equip you with a benefits package that includes:

• If you are 21 yrs and over £12.71 phr, 18 yrs - 20 yrs £12.00 phr and under 18 yrs £8.82 phr.
• Up to £300 per month gain share bonus
• Up to 10% employer pension contribution
• Up to 35 days of annual leave including 8 days of bank holidays

Other financial and wellbeing benefits include: 20% colleague discount, Save-as-you-earn scheme, Cashback health scheme, Cycle to work, Life assurance, Peppy, Aviva Digital GP, Financial Education & loans, Discount platform including savings and cash back at numerous retailers, savings on gym membership.

We aim to create an inclusive workplace with colleagues’ wellbeing at the heart of everything we do.

We’re a Disability Confident Employer and committed to building a diverse workforce that reflects the communities we serve. We welcome applications from disabled people and are committed to providing an accessible recruitment process and workplace for everyone. If you require any support or reasonable adjustments, please let us know here.

• Salary Dependent on Age