Retail Supervisor

Wickes; Hedge End; On-site; GBP 12,000 - 18,000; Full time

Benefits offered by this job

Up to 5% annual bonus and up to £300/€

Up to 10% employer pension

35 days annual leave including bank

20% colleague discount

Life assurance

Aviva Digital GP

Discount platform with savings

Job summary

Wickes in the United Kingdom is seeking a hands-on store team member who will be a key holder, supervising the team to ensure routines are completed and customers receive outstanding service. You will help with duties like keeping the store tidy, fulfilling orders and guiding customers to the right help.

You should bring enthusiasm for growing your career, enjoy training others and supporting scheduling rotas. Wickes emphasises development, extensive benefits and a supportive team environment.

Qualifications

• Experience delivering exceptional customer service.
• Experience training new team members or supporting scheduling rotas.
• Experience as a key-holder or supervising a team is a plus.

Responsibilities

• Be a key holder and supervise the team to complete routine tasks.
• Help drive the best customer experience and assist shoppers across the store.
• Fulfill orders and ensure the store is tidy and well-presented.

Skills

Customer service

Team supervision

Training new staff

Scheduling rotas

Job description

About the role...

Whatever the day brings safety will be your first priority. You’ll motivate, guide and support your colleagues to achieve the best customer experience possible. You’ll be a key holder and supervise your team to complete routine tasks. Whether that’s ensuring the store is in tip-top shape, fulfilling orders or making sure every customer finds help, you’ll be there to drive success.

About you...

You have a keen interest in growing your career and supporting your own team. You are passionate about delivering exceptional customer service. You ideally have some experience training new team members, supporting scheduling rotas or being a key-holder. All we really ask is that you bring a bag of enthusiasm.

What can we offer you?

You’ll be supported with fantastic learning and development and have the opportunity to grow and develop your career with us. We’ll also equip you with a benefits package that includes:

If you are 21 yrs and over £13.39 phr, 18 yrs - 20 yrs £12.64 phr and under 18 yrs £9.46 phr.

• Up to 5% annual bonus and up to £300 per month gain share bonus
• Up to 10% employer pension contribution
• Up to 35 days of annual leave including 8 days of bank holidays

Other financial and wellbeing benefits include: 20% colleague discount, Save-as-you-earn scheme, Cashback health scheme, Cycle to work, Life assurance, Peppy, Aviva Digital GP, Financial Education & loans, Discount platform including savings and cash back at numerous retailers, savings on gym membership.

We aim to create an inclusive workplace with colleagues’ wellbeing at the heart of everything we do.

We’re a Disability Confident Employer and committed to building a diverse workforce that reflects the communities we serve. We welcome applications from disabled people and are committed to providing an accessible recruitment process and workplace for everyone. If you require any support or reasonable adjustments, please let us know here.