Retail Supervisor

Wickes; Greater London; On-site; GBP 23,000 - 32,000; Full time

Benefits offered by this job

Annual bonus up to 5%

Gain share bonus

Pension contributions

Annual leave 35 days

Colleague discount 20%

Save-as-you-earn

Cashback health scheme

Cycle to work

Life assurance

Aviva Digital GP

Financial education & loans

Discount platform & savings

Gym membership savings

Job summary

Wickes in Greater London is seeking a store colleague for a supervisory role focused on delivering outstanding customer service. You will guide and support your team, act as a key holder, and ensure the store runs smoothly—from keeping the store tidy to fulfilling orders and helping customers find what they need.

The role emphasises career growth, training responsibilities, and roster support, with a welcoming, inclusive mindset and a focus on customer experience.

Qualifications

• Strong customer service mindset and communication skills.
• Experience training new team members is desirable.
• Experience supporting scheduling rotas or being a key-holder is a plus.

Responsibilities

• Motivate and support colleagues to deliver the best customer experience.
• Supervise the team and act as a key holder.
• Keep the store in top shape and ensure orders are fulfilled.
• Help customers find assistance and guidance throughout their visit.

Skills

Customer service

Team leadership

Staff training

Rota scheduling

Key-holder duties

Job description

About The Role

Whatever the day brings safety will be your first priority. You’ll motivate, guide and support your colleagues to achieve the best customer experience possible. You’ll be a key holder and supervise your team to complete routine tasks. Whether that’s ensuring the store is in tip‑top shape, fulfilling orders or making sure every customer finds help, you’ll be there to drive success.

About You

You have a keen interest in growing your career and supporting your own team. You are passionate about delivering exceptional customer service. You ideally have some experience training new team members, supporting scheduling rotas or being a key-holder. All we really ask is that you bring a bag of enthusiasm.

What can we offer you?

You’ll be supported with fantastic learning and development and have the opportunity to grow and develop your career with us. We’ll also equip you with a benefits package that includes:

If you are 21 yrs and over £13.39 phr, 18 yrs - 20 yrs £12.64 phr and under 18 yrs £9.46 phr.

• Up to 5% annual bonus and up to £300 per month gain share bonus
• Up to 10% employer pension contribution
• Up to 35 days of annual leave including 8 days of bank holidays

Other financial and wellbeing benefits include:

• 20% colleague discount
• Save-as-you-earn scheme
• Cashback health scheme
• Cycle to work
• Life assurance
• Peppy
• Aviva Digital GP
• Financial Education & loans
• Discount platform including savings and cash back at numerous retailers
• savings on gym membership

We aim to create an inclusive workplace with colleagues' wellbeing at the heart of everything we do.