Retail Supervisor

Wickes; United Kingdom; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

5% annual bonus

Gain share bonus up to £300/month

Employer pension contribution up to 10

35 days annual leave including 8 bank

20% colleague discount

Savings and cashback schemes

Cycle to work

Life assurance

Aviva Digital GP

Financial education & loans

Discount platform with retailers

Job summary

Wickes is hiring for a full-time store team member in the United Kingdom. You will be pivotal in delivering an outstanding customer experience, supporting and guiding the team, and acting as a key holder to supervise daily operations, store presentation and order fulfilment.

You will bring enthusiasm, a passion for service, and some experience training new staff or assisting with rotas. The role offers strong development and a comprehensive benefits package.

Qualifications

• Experience delivering exceptional customer service.
• Experience training new team members or coaching colleagues.
• Willingness to act as a key holder and supervise shifts.

Responsibilities

• Motivate and support colleagues to achieve the best customer experience.
• Be a key holder and supervise daily store tasks.
• Ensure store presentation and help with orders and queries.
• Assist with scheduling and rota planning.

Skills

Customer service

Team supervision

Staff training

Scheduling rotas

Job description

Position Type: Permanent, Contract Type: Full Time

Hours of work: 39

Posted: 07-Sep-2026

Descriptions & Requirements

About the role...

Whatever the day brings safety will be your first priority. You'll motivate, guide and support your colleagues to achieve the best customer experience possible. You'll be a key holder and supervise your team to complete routine tasks. Whether that's ensuring the store is in tip-top shape, fulfilling orders or making sure every customer finds help, you'll be there to drive success.

About you...

You have a keen interest in growing your career and supporting your own team. You are passionate about delivering exceptional customer service. You ideally have some experience training new team members, supporting scheduling rotas or being a key-holder. All we really ask is that you bring a bag of enthusiasm.

What can we offer you?

You'll be supported with fantastic learning and development and have the opportunity to grow and develop your career with us. We'll also equip you with a benefits package that includes:

If you are 21 yrs and over £13.39 phr, 18 yrs - 20 yrs £12.64 phr and under 18 yrs £9.46 phr.

• Up to 5% annual bonus and up to £300 per month gain share bonus
• Up to 10% employer pension contribution
• Up to 35 days of annual leave including 8 days of bank holidays

Other financial and wellbeing benefits include: 20% colleague discount, Save-as-you-earn scheme, Cashback health scheme, Cycle to work, Life assurance, Peppy, Aviva Digital GP, Financial Education & loans, Discount platform including savings and cash back at numerous retailers, savings on gym membership.

We aim to create an inclusive workplace with colleagues' wellbeing at the heart of everything we do.

We're a Disability Confident Employer and committed to building a diverse workforce that reflects the communities we serve. We welcome applications from disabled people and are committed to providing an accessible recruitment process and workplace for everyone. If you require any support or reasonable adjustments, please let us know here.