Retail Supervisor

Wickes; High Wycombe; Hybrid; GBP 12,000 - 18,000; Full time

Job summary

Wickes in the United Kingdom is seeking a proactive team member to prioritise safety, deliver excellent customer service and support daily store operations. You’ll be a key holder, motivate and guide colleagues, and help with scheduling and routine tasks to drive store performance.

You’ll train new team members where possible, assist customers, and ensure the store layout and stock fulfilment meet high standards, contributing to an exceptional shopping experience for everyone.

Qualifications

• Experience training new team members.
• Experience supporting scheduling rotas.
• Ability to act as a key-holder.

Responsibilities

• Motivate, guide and support colleagues to deliver an excellent customer experience.
• Supervise the team to complete routine tasks and store operations.
• Ensure the store is clean, presentable and orders are fulfilled.

Skills

Customer service

Team training

Rota planning

Key holder

Job description

About the role...

Whatever the day brings safety will be your first priority. You’ll motivate, guide and support your colleagues to achieve the best customer experience possible. You’ll be a key holder and supervise your team to complete routine tasks. Whether that’s ensuring the store is in tip-top shape, fulfilling orders or making sure every customer finds help, you’ll be there to drive success.

About you...

You have a keen interest in growing your career and supporting your own team. You are passionate about delivering exceptional customer service. You ideally have some experience training new team members, supporting scheduling rotas or being a key-holder. All we really ask is that you bring a bag of enthusiasm.

What can we offer you?

You’ll be supported with fantastic learning and development and have the opportunity to grow and develop your career with us. We’ll also equip you with a benefits package that includes:

If you are 21 yrs and over £13.39 phr, 18 yrs - 20 yrs £12.64 phr and under 18 yrs £9.46 phr.

• Up to 5% annual bonus and up to £300 per month gain share bonus
• Up to 10% employer pension contribution
• Up to 35 days of annual leave including 8 days of bank holidays

Other financial and wellbeing benefits include: 20% colleague discount, Save-as-you-earn scheme, Cashback health scheme, Cycle to work, Life assurance, Peppy, Aviva Digital GP, Financial Education & loans, Discount platform including savings and cash back at numerous retailers, savings on gym membership.

We aim to create an inclusive workplace with colleagues’ wellbeing at the heart of everything we do.

We’re a Disability Confident Employer and committed to building a diverse workforce that reflects the communities we serve. We welcome applications from disabled people and are committed to providing an accessible recruitment process and workplace for everyone. If you require any support or reasonable adjustments, please let us know here.