Retail Stylist & Customer Experience Champion

URBN Urban Outfitters, Inc.; Oxford; Hybrid; GBP 21,000 - 30,000; Full time

Benefits offered by this job

Life Leave

Employee Assistance program

Gym membership discount

Private Medical Insurance

Employee Discount up to 40%

Season ticket loan

Cycle to work

Development and training

Job summary

URBN Urban Outfitters, Inc. is seeking a customer-focused team member for our Anthropologie store in Oxford. You will engage with customers, share product knowledge, and assist with omni-channel services to ensure a seamless shopping experience.

Strong communication and a passion for fashion are valued, with opportunities to participate in store initiatives and development programs. Competitive benefits are offered for eligible employees.

Qualifications

• Previous experience in a retail environment is not required.
• Awareness of the Anthropologie brand and its local market appeal.
• Strong communication skills.

Responsibilities

• Customer Connection: initiates genuine conversation to engage with the customer in a personalised way.
• Selling Culture supports a selling environment in all areas of the sales floor by connecting with multiple customers and sharing product suggestions.
• Omni-Channel Service: provides a frictionless customer experience by using technology to transact in the moment, find sizes and colours, and places orders for items not in store.
• Team Player: builds productive relationships with peers and supports others.
• Share Knowledge: participates in learning product knowledge, trends, and styling priorities to inspire customers.
• Employee Recognition: contributes to positive team morale and highlights peers and leaders.
• Insights & Feedback: provides insights related to customer and employee experience to Store Leadership.
• Business Acumen: understands contribution to service and stock movement to impact store KPIs.
• Product Flow: supports shipment processes and omni order fulfillment while maintaining stock on the floor.

Skills

Customer service

Communication

Teamwork

Job description

URBN Urban Outfitters, Inc. is seeking a customer-focused team member for our Anthropologie store in Oxford. You will engage with customers, share product knowledge, and assist with omni-channel services to ensure a seamless shopping experience.

Strong communication and a passion for fashion are valued, with opportunities to participate in store initiatives and development programs. Competitive benefits are offered for eligible employees.