London Retail Stylist & Customer Experience Pro

URBN Urban Outfitters, Inc.; Greater London; Hybrid; GBP 18,000 - 23,000; Full time

Benefits offered by this job

Employee discount

Wellbeing programme

Season ticket loan

Cycle to work

Private medical insurance

Life Leave

Job summary

URBN Urban Outfitters, Inc. is seeking a Customer Experience Associate for Anthropologie at Coal Drops Yard, London.

The role focuses on delivering an unimagined shopping experience, engaging customers with personalised conversations, and offering product recommendations across in-store and online channels. You will uphold visual and operational standards, assist with stock flow and merchandising updates, and participate in store initiatives.

Qualifications

• Experience in a retail environment, preferred but not required.
• Understanding of Anthropologie brand and local market.
• Excellent communication and interpersonal skills.

Responsibilities

• Customer Connection: initiates genuine conversation to engage with the customer in a personalised way where all customers feel welcome, heard, and valued.
• Selling Culture supports a selling environment in all areas of the sales floor by connecting with multiple customers and sharing product suggestions.
• Omni-Channel Service: provides a frictionless customer experience by utilising technology to transact in the moment, find sizes and colours, and places orders for items not available in store.
• Team Player: builds productive relationships with peers; asks for support when needed and makes an effort to help others.
• Share Knowledge: participates in the learning and sharing of product knowledge, current trends, and personal styling priorities to inspire the customer.
• Employee Recognition: contributes to a positive team morale participating in store initiatives and highlighting peers and leaders through the SPARKED journal.

Skills

Previous retail experience

Brand awareness: Anthropologie

Strong communication skills

Job description

URBN Urban Outfitters, Inc. is seeking a Customer Experience Associate for Anthropologie at Coal Drops Yard, London.

The role focuses on delivering an unimagined shopping experience, engaging customers with personalised conversations, and offering product recommendations across in-store and online channels. You will uphold visual and operational standards, assist with stock flow and merchandising updates, and participate in store initiatives.